Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Emily Schnurr

Verona,NJ

Summary

Proven achiever with a strong background in customer service and problem-solving, demonstrated at Diversified Lighting Associates. Excelled in conflict resolution and customer satisfaction, enhancing loyalty and repeat business. Skilled in Microsoft Excel and active listening, I consistently met sales targets and streamlined processes for efficiency, contributing to significant project success and optimal client satisfaction levels.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Diversified Lighting Associates
04.2020 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Lighting Consultant

Ron Fogel & Associates
10.2016 - 06.2020


  • Conducted site visits to evaluate existing lighting conditions and identify opportunities for improvement.
  • Consistently met or exceeded sales targets by effectively promoting lighting products and services to prospective customers.
  • Actively participated in industry associations as a means of staying current on developments within the field and maintaining a strong professional network.
  • Streamlined processes for increased efficiency in client consultations and project management tasks.
  • Ensured project success by managing timelines, budgets, and communication between all parties involved.
  • Provided exceptional after-sales support, addressing any concerns or issues promptly for optimal client satisfaction levels.
  • Contributed to a positive team environment by collaborating with colleagues on projects when necessary.
  • Negotiated contracts with vendors for favorable pricing on high-quality materials used in projects.
  • Developed customized lighting plans to meet client specifications and budget requirements.

Cleaner

D&j Cleaning Service
07.2010 - 04.2012
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.

Education

High School Diploma -

Cedar Grove High School
Cedar Grove, NJ
06.2012

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Payment Processing
  • Complaint resolution
  • Client Relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft Outlook
  • Scheduling
  • Follow-up skills
  • Call Management
  • Product Knowledge

Timeline

Customer Service Representative

Diversified Lighting Associates
04.2020 - 06.2024

Lighting Consultant

Ron Fogel & Associates
10.2016 - 06.2020

Cleaner

D&j Cleaning Service
07.2010 - 04.2012

High School Diploma -

Cedar Grove High School

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Emily Schnurr