Emily Schulz
Mount Pleasant,MI
Summary
Knowledgeable with a solid background in early childhood education and care. Successfully managed activities for children, ensuring a nurturing environment for children's social and cognitive development. Demonstrated patience and effective communication in fostering positive relationships with both children and parents.
Overview
4
4
years of professional experience
Work History
Waitress
Olive Garden
Mt. Pleasant
08.2025 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently in fast-paced dining environment, prioritizing tasks effectively.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated with kitchen staff to streamline order delivery, reducing wait times for guests.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
Shift Leader
Biggby Coffee
Midland
05.2022 - Current
- Ensured staff were properly trained on all aspects of their job duties, including safety protocols.
- Trained staff on job duties and safety protocols to ensure compliance and operational effectiveness.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Counted cash at shift change and closing to identify discrepancies and prepare bank deposit statements.
- Supervised employees to uphold productivity and enhance customer service quality.
Education
Bachelor of Arts - Child Development
Central Michigan University
Mount Pleasant, MI12-2027
Skills
- Customer Service
- Team collaboration
- Detail-Oriented
- Team Supervision
- Positive Attitude
- Microsoft Office knowledge
- Goal tracking
Timeline
Waitress
Olive Garden
08.2025 - Current
Shift Leader
Biggby Coffee
05.2022 - Current
Bachelor of Arts - Child Development
Central Michigan University