Emily Scott
Casper,WY
Summary
Service Advisor - Proven track record in enhancing customer satisfaction and streamlining workflow, as demonstrated at Second Wind Performance. Expert in automotive inspection and renowned for exceptional customer service recommendations. Achieved significant improvements in service efficiency and client trust, leveraging both technical support prowess and adept management of warranty claims.
Diesel Mechanic - Resourceful Diesel Mechanic known for productivity and efficient task completion. Specialize in engine diagnostics, preventative maintenance, and electrical systems troubleshooting. Excel in problem-solving, time management, and teamwork to deliver reliable vehicle performance and extend service life.
Rancher - Dedicated Farm Hand with experience assisting farmers with daily tasks. Experience working weekends and evenings outdoors in snow, rain, humidity, and other inclement weather conditions.
Babysitter - Safety-minded and caring with personality, organizational skills, and attention to detail to care for children of different ages. Reliable individual with flexible schedule and desire to help children reach full potential.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Advisor
Second Wind Performance
Casper, WY
09.2024 - 12.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Followed up with existing customers regarding past services performed on their vehicles.
- Upsold additional products or services when appropriate.
- Resolved customer complaints in an efficient and courteous manner.
- Contacted customers about potential service upgrades, new services and account changes.
Diesel Mechanic
Stotz Equipment
Casper, WY
05.2024 - 09.2024
- Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Installed accessories and non-OEM components to meet vehicle operator needs.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Provided technical advice to customers regarding their diesel engine needs.
- Adjusted engine timing to factory specifications.
- Inspected and verified dimensions and clearances of parts to verify conformance to factory specifications.
Rancher
Bates Creek Cattle Co
Casper, WY
05.2023 - 08.2023
- Positioned and monitored plant irrigation systems.
- Monitored water supply levels in tanks and troughs throughout the property.
- Worked with owner to determine ranch needs.
- Assessed crop yields to ensure quality standards were met or exceeded.
- Planned harvest and planting schedules.
- Inspected facilities and equipment for signs of disrepair, performing necessary maintenance work.
- Performed routine maintenance of farm machinery such as tractors and combines.
Babysitter
Heidi Hawthorne and Natalie Miller
Casper, WY
05.2018 - 08.2022
- Helped complete homework, school projects and chores.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
- Communicated with parents about daily activities and any concerning behaviors.
- Engaging in age-appropriate activities like reading stories or playing games.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Assisting with meals, snacks, and bedtime routines for the children.
- Helping older children with homework assignments as directed by parents.
Education
High School Diploma -
Abeka Academy
Pensacola, FL05-2022
Some College (No Degree) -
Casper College
Casper, WYSkills
Service Advisor
- Bill preparation
- Automotive Inspection
- Technical support
- Customer Service Recommendations
- Management of Warranty Claims
- Repair Inspection Proficiency
- Workflow management
Diesel mechanic
- Repair recordkeeping
- Engine repair
- Fluid changes
- Vehicle system analysis
- Troubleshooting & diagnosis
- Inspection checklists
- Computer tracking
Rancher
- Irrigation systems
- Pasture management
- Land conservation
- Farm equipment operation
- Weather monitoring
- Crop production
- Livestock management
Babysitter
- Behavior monitoring
- Routine management
- Park supervision
- Strong work ethic
- Nutritional meal preparation
- Reliability
- Attention to detail
Affiliations
- Horse Riding
- Snowboarding
- Dirt Biking
- Camping
- Work on old trucks
- Hike
- Explore the mountains
Certification
- Automotive Technology Certificate - Casper College - May 2023
- MACS A/C Certificate - Casper College - May 2023
- Diesel Technology Certificate - Casper College - May 2024
References
References available upon request.
Timeline
Service Advisor
Second Wind Performance
09.2024 - 12.2024
Diesel Mechanic
Stotz Equipment
05.2024 - 09.2024
Rancher
Bates Creek Cattle Co
05.2023 - 08.2023
Babysitter
Heidi Hawthorne and Natalie Miller
05.2018 - 08.2022
High School Diploma -
Abeka Academy
Some College (No Degree) -
Casper College
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