Emily Scribe
Syracuse,NY
Summary
Results-oriented hospitality professional with fifteen years of experience. Adaptive,skilled in working under pressure and dedicated to fostering a positive environment for both customers and employees. Track record of increased sales, employee retention and achieving measurable results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Penny Pub
Syracuse, NY
05.2022 - Current
- Increased profits by over 70% since taking over as General Manager in 2022
- Organize specialized events catered to our clientele, designed to increase sales and encourage repeat business including Monday Jam Nights and $1 Hotdog Nights
- Develop weekly employee schedules designed to minimize labor costs
- Conduct weekly inventory
- Interviewed, hire and train new bartenders
- Implemented cost-control measures to enhance profitability and reduce waste
- Developed & implemented new training strategies for employees to maximize efficiency, promote guest satisfaction and increase sales and profitability
- Strong focus on maintaining customer relations resulting in consistent returned business
- Cultivate mutually respectful relationships with employees resulting in low turnover & labor costs
- Manages and maintains Penny Pub's online presence including Google, Yelp!, Facebook, Instagram and TikTok
- Manages a five person security team. Created and implemented a specialized protocol to safely navigate high-volume weekend traffic while keeping labor costs low
Social Media Manager
Sassy Cuse Saloon
Syracuse, NY
05.2023 - Current
- Developed and executed comprehensive social media strategies to enhance brand visibility.
- Analyzed engagement metrics to optimize content performance across platforms.
- Created and curated compelling content tailored to target audience preferences.
- Managed online community interactions, fostering positive relationships with followers.
- Trained and mentored junior staff on best practices in social media management.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Lead Server Trainer
Liko's Tap & Table
Honolulu, HI
01.2018 - 03.2021
- Helped open the restaurant. Developed and implemented training programs for new servers to ensure consistent service standards.
- Provide attentive, high-quality service at a high-volume restaurant for an enjoyable guest experience
- Followed health & safety protocols to maintain a safe environment for all guests including checking IDs for all patrons, Liko's specialized allergy protocol
- Mentored staff on menu knowledge, enhancing overall guest experience and satisfaction.
- Coordinated scheduling and workflow for training sessions, optimizing resource allocation.
- Evaluated server performance through feedback and assessments, driving continuous improvement in service delivery.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cash handling/key holder
- Worked with MICROS POS system
Nanny
Private Family Client
Honolulu, HI
03.2015 - 03.2020
- Provided full-time care for two different local families in Honolulu, HI
- Curated age-appropriate activities designed to promote social & intellectual growth
- Managed a structured daily household schedule
- Adapted care approaches based on individual needs of each child
- Ensured safety and well-being of children through diligent supervision and proactive planning
- Provided transportation to and from school, as well as recreational activities
- Planned, shopped & prepared well-balanced meals for children & parents during the work week
- Light housework including laundry, dishes, vacuuming & pet care
HR Assistant/Hiring Coordinator
Maui Brewing Co
Honolulu, HI
02.2018 - 01.2019
- Oversaw all interviewing, hiring and onboarding for a high- volume restaurant/retail brewery employing over 350 people, located in the heart of Waikiki
- Planned and managed bi-weekly recruitment activities for new hires averaging 50-80 applicants at each hiring event
- Reviewed and screened applicant resumes to identify qualified candidates. Conducted initial interviews and scheduled follow up interviews with the appropriate department head.
- Conducted weekly three-hour orientation for up to 45 employees including onboarding,presentation of company values & expectations, company tour and uniform distribution
- Oversaw, handled and submitted all new hire onboarding paperwork
- Verify all new hire's I-9s in a timely manner
- Track employee hours, verify insurance information & enroll eligible employees to ensure employees were in compliance with the State of Hawaii's insurance regulations for full-time time employees
Lead Server
Landry's Inc
Honolulu, HI
02.2015 - 12.2017
- Provide attentive, high-quality service at a high-volume restaurant for an enjoyable guest experience
- Followed health & safety protocols to maintain a safe environment for all guests including checking IDs for all patrons, Landry's specialized allergy protocol
- Mentored staff on menu knowledge, enhancing overall guest experience and satisfaction.
- Evaluated server performance through feedback and assessments, driving continuous improvement in service delivery.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with Aloha POS system
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Private Nanny
Private Family Client
Sydney, Australia
12.2013 - 11.2014
- Provided full-time care for two children aged 4 and 1.5 years old in Sydney,AUS
- Curated age-appropriate activities designed to promote social & intellectual growth
- Managed a structured daily household schedule
- Adapted care approaches based on individual needs of each child
- Ensured safety and well-being of children through diligent supervision and proactive planning
- Provided transportation to and from school, as well as recreational activities
- Planned, shopped & prepared well-balanced meals for children & parents during the work week
- Light housework including laundry, dishes, vacuuming & pet care
Server/Assistant Manager
Sandpiper Reef Restaurant
Hallieford, VA
07.2006 - 12.2013
- Trained new employees on standards of service, operational procedures and menu items
- Provided exceptional customer service to enhance dining experience and foster repeat business.
- Managed multiple tables simultaneously while maintaining high service quality during peak hours.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Implemented suggestions for menu improvements based on customer feedback and trends.
- Monitored inventory levels and assisted in ordering supplies to minimize shortages or waste.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Bachelor of Science - Writing
Syracuse University
Syracuse, NY05-2023
Skills
- Communication Skills
- Willingness to learn
- Team-Player
- Fast-Paced
- Hospitality Service Expertise
- High-Volume Experience
- Customer Oriented
- Food Sales and Promotion
- Food preparation and safety
Certification
ServSafe Certified
CPR Certified
Timeline
Social Media Manager
Sassy Cuse Saloon
05.2023 - Current
General Manager
Penny Pub
05.2022 - Current
HR Assistant/Hiring Coordinator
Maui Brewing Co
02.2018 - 01.2019
Lead Server Trainer
Liko's Tap & Table
01.2018 - 03.2021
Nanny
Private Family Client
03.2015 - 03.2020
Lead Server
Landry's Inc
02.2015 - 12.2017
Private Nanny
Private Family Client
12.2013 - 11.2014
Server/Assistant Manager
Sandpiper Reef Restaurant
07.2006 - 12.2013
Bachelor of Science - Writing
Syracuse University