Emily Seever
Kansas City,MO
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Service Specialist I
Republic Services
08.2022 - Current
- Coordinated with sales team and operations to execute field service projects and waste disposal.
- Write profiles based on SDS sheets, analysis, and generator knowledge.
- Provides a high-level technical support to sales, operations, and customers.
- Support the development of bid materials by working with sales.
- Work with multiple departments to determine proper, safe and legal treatment of hazardous waste.
- Listened and responded to customer requests and forwarded necessary information to appropriate areas.
- Review and prioritize customer issues and projects. Research and solve customer concerns and questions regarding their waste streams.
Branch Account Representative
GFL Environmental USA
12.2021 - 08.2022
- Proposed available products and solutions to meet diverse requirements.
- Managed incoming calls and emails from current customers.
- Oversaw account services for key regional clients.
- Processed client payments and updated accounts.
- Analyzed accounts for delinquencies and other ongoing issues.
- Contacted customers to assess satisfaction and current needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Prepared and deliver customer sales quotes.
Inside Sales Representative
GFL Environmental USA
04.2021 - 12.2021
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Answered customers' questions regarding products, prices and availability.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
- Created and updated customer accounts with relevant information.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions at all times.
Customer Account Specialist
US Ecology
12.2017 - 12.2019
- Gather and organize vendor invoices, manifests, weight tickets, and other documentation.
- Review and Prioritize customer-related tasks for th day - Research and solve customer concerns and questions regarding their hazardous and non-hazardous waste.
- Conduct data entry and maintain customer files - Provide support to USE service centers, technicians, and management team - Provide proposals in reply to customers’ requests for services.
- Evaluated customers' potential needs to make appropriate recommendations.
Education
PARALEGAL CERTIFICATE -
OAKLAND COMMUNITY COLLEGE
Rochester Hills, MI12.2019
BACHELOR OF SCIENCE - ENVIRONMENTAL SCIENCE WITH SPECIALIZATION IN ENVIRONMENTAL SUSTAINABILTY AND RESOURCE MANAGEMENT
OAKLAND UNIVERSITY
Auburn Hills, MI04.2017
Skills
- Team Leadership
- Sales
- Goals and Performance
- Exceptional Customer Service
- Goal Setting
- Order management
- Superior organizational skills
- Customer Relations
- Technical Communication
- Adaptability
Websites
Certification
- DOT & RCRA Hazardous Waste Certification
Timeline
Technical Service Specialist I
Republic Services
08.2022 - Current
Branch Account Representative
GFL Environmental USA
12.2021 - 08.2022
Inside Sales Representative
GFL Environmental USA
04.2021 - 12.2021
Customer Account Specialist
US Ecology
12.2017 - 12.2019
PARALEGAL CERTIFICATE -
OAKLAND COMMUNITY COLLEGE
BACHELOR OF SCIENCE - ENVIRONMENTAL SCIENCE WITH SPECIALIZATION IN ENVIRONMENTAL SUSTAINABILTY AND RESOURCE MANAGEMENT
OAKLAND UNIVERSITY
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