Emily Shackelford
The Learning Experience
Norman,OK
4
years of professional experience
I am highly adaptable in any environment and effective at understanding and providing for anyone's needs. I have improved in my quality as an open-minded person with patience for children and people in general. This has provided me with the opportunity to support people from varying backgrounds and personalities, leading me to be able to provide for each of them in the best way possible.
Work History
Floater Teacher
11 Months- Created a safe and enriching environment for children that provided room to grow and learn.
- Able to adapt easily to different age groups in a short amount of time.
- Brainstormed extra-curricular and learning activities to keep children entertained, engaged, and stimulated.
- Utilized different techniques to discipline children for unacceptable behaviors using patience, understanding, and redirection.
- Watched and cared for up to 20 children at a time. While doing this with the utmost confidence and diligence.
- Maintained specific routines and schedules to support the most enriching environment for children.
- Upheld guidelines when it came to cleanliness, education, and activities.
Team Member
6 Months- Practiced reliability with worked shifts, while also being reliable when extra team members were needed on days off.
- Caught on quickly to tasks and procedures needed to help run the store run smoothly with utmost effort.
- Maintained clean and organized environments in correlation to guidelines to promote team and customer safety.
- Learned to be versatile in different roles, rotating quickly several times in a shift.
- Gained cooperative skills to work with coworkers in a healthy way to promote a positive and well operated environment.
- Developed customer service experience and was well-versed in interactions dealing with products to have a customer leaving pleased.
- Used problem solving skills to make sure every customer was taken care of and happy with their products.
To-Go Specialist
3 Months- Managed to-go orders efficiently, ensuring accuracy and timeliness for the satisfaction of costumers.
- Collaborated with kitchen staff and other To-Go Specialists to ensure order preparation during peak hours.
- Maintained high standards of cleanliness and organization in the to-go area to make sure guests had the best experience in to-go.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly. whether over-the-phone or in-person.
To-Go Specialist/Host
2 Months- Dealt with orders with timely food preparation for customer satisfaction.
- Made sure I was maintaining cleanliness and organization of to-go area, enhancing efficiency of orders and work.
- Worked with kitchen staff to make sure orders were packed accurately and with quality.
- Took orders in-person and over-the-phone, making sure every customer felt respected and was satisfied with the interaction.
- Made sure to invite customers in with a welcoming attitude and sat them in a timely manner, while making the rotation of tables go smoothly for servers and the rest of the restaurant.
Education
Bachelor of Arts (B.A.) - Psychology Candidate
Expected graduation May 2027
Skills
Early Childhood Education
Classroom Management/Organization
Adaptable
Relationship Building and Management
Creative Problem Solving
Individualized Care
Positive Reinforcement
Behavior Management
Customer Interaction
Empathy building
Effective communication
Team collaboration
Timeline
Floater Teacher
The Learning Experience
09.2024 - 08.2025Read More
To-Go Specialist
Chili's Grill & Bar
05.2024 - 08.2024Read More
Team Member
Swig
03.2024 - 09.2024Read More
To-Go Specialist/Host
Cheddar's Scratch Kitchen
06.2021 - 08.2021Read More
University of Oklahoma
Bachelor of Arts (B.A.) from Psychology Candidate
Read More
COMMUNITY SERVICE AND VOLUNTEER EXPERIENCE
While in college, I have had the opportunity to participate in many different organizations including Crimson Sweethearts, Boomer Book Club, and the sorority Alpha Omicron Pi.