Emily Shapiro
Shoreline,USA
Summary
Servant leader with experience in crisis intervention, leading teams, and directing programs. Exploring leadership opportunities within the non-profit sector.
Overview
11
11
years of professional experience
Work History
Senior Program Manager
Downtown Emergency Service Center
11.2022 - Current
- Attended team meetings and provided feedback on case updates and treatment recommendations
- Conducted assessments of client needs, strengths, and resources to develop treatment plans
- Provided crisis intervention services for clients experiencing acute distress
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle
- Collaborated with teams across departments to develop effective strategies for executing programs
- Hired and supervised team of 50 employees
- Provided 1 on 1 supervision to staff and program managers
Emergency Services Supervisor
Real Escape from the Sex Trade
01.2022 - 11.2022
- Supervised team of over thirty employees
- Ran twenty-four-hour emergency shelter
- Created solutions around escalations and issues that occur between clients or staff
- Created and maintained yearly budget
- Provided trauma-informed care to clients and staff
- Created and maintained the monthly shelter schedule
- Provided trainings for REST staff and partners
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines
- Provided crisis counseling to clients
Coordinator/Crisis Counselor
InterAct Court Services
01.2018 - 12.2022
- Direct practice as a crisis counselor - I talk with a client after an incident of domestic violence or sexual assault, find safe shelter, provide any material needs that they may have, and go to court with clients, advocating for my clients (and building relationships with judges, etc.)
- Leader of all high-risk cases - I lead a team of 10 counselors and support them on cases that involve high lethality screenings, legal issues, and clients who need to flee from their abusers
- Teach/lead PEACE Group, trainings for law enforcement, InterAct counselors and counselors of other organizations, and mentor all new hires
Assistant Director
Swamp Camp Services
01.2018 - 12.2019
- Led the development, planning, and overall execution of a 10-week summer camp that served over 2,500 kids
- Trained and managed a team of over 500 counselors
- Accountable and responsible for property and asset rentals from first contact to final contract
- Served as International Swamp Corps Coordinator, setting up partner programs in Jamaica, South Africa, Bahamas, and Brazil
International Programs Coordinator
HOPE Worldwide
01.2014 - 12.2017
- Led disaster relief trips to Kenya, Budapest, Nepal, and more, partnering with local organizations, leading first site visit, recruited and coordinated all volunteers, etc
- Managed all related contracts, budgets, grants, etc
- Formulated and instituted risk management plans to mitigate any and all legal ramifications while providing around-the-clock emergency contact for site leaders and team members while on their designated assignments
Education
Master of Science - Intercultural Studies
Lincoln Christian University
Lincoln, IL 12-2019
Bachelor of Science - Parks And Recreation Management
Western Carolina University
Cullowhee, NC12-2014
Skills
- Implementation planning
- Risk management
- Control systems implementation
- Corrective action planning
- Supervision
- Case Management
- Crisis Response
- Group and One on One counseling
- Trauma informed care
Timeline
Senior Program Manager
Downtown Emergency Service Center
11.2022 - Current
Emergency Services Supervisor
Real Escape from the Sex Trade
01.2022 - 11.2022
Coordinator/Crisis Counselor
InterAct Court Services
01.2018 - 12.2022
Assistant Director
Swamp Camp Services
01.2018 - 12.2019
International Programs Coordinator
HOPE Worldwide
01.2014 - 12.2017
Master of Science - Intercultural Studies
Lincoln Christian University
Bachelor of Science - Parks And Recreation Management
Western Carolina University
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