Emily Sianez
Oklahoma City
Summary
Dedicated and personable customer service professional with a proven track record in resolving inquiries, providing exceptional service, and effectively handling customer complaints. Consistently exceeds customer expectations by delivering high-quality and timely solutions. Adept at building strong relationships with customers, ensuring their satisfaction and loyalty. Skilled in problem-solving and maintaining a calm demeanor in high-pressure situations.
Overview
1
1
year of professional experience
Work History
Sales Associate
Auto Zone
01.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Dollar Tree Manager
Dollar Tree Stores
05.2024 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Completed various assignments within designated deadlines.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Sales Associate
Crest
09.2023 - 12.2023
- Proven track record of exceeding sales targets and maximizing customer satisfaction
- Strong customer relationship management skills with a focus on building long-term partnerships
- Proficient in product knowledge, inventory management, and visual merchandising strategies
Education
Metro tech
Oklahoma City02.2024
HIGH SCHOOL -
Us grant
Oklahoma City05.2022
Skills
- Customer assistance
- Time management
- Flexible
- Quick learner
- Conflict resolution
- Patient
Personal Information
Date of Birth: 12/01/03
Ethnicity
Hispanic
Accomplishments
Won 5th place in customer service against all colleges in Oklahoma State
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Auto Zone
01.2025 - Current
Dollar Tree Manager
Dollar Tree Stores
05.2024 - 12.2024
Sales Associate
Crest
09.2023 - 12.2023
HIGH SCHOOL -
Us grant
Metro tech
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