Emily Sibley
Terry ,MT
Summary
Dynamic and dedicated professional with extensive experience at Roy Roger’s Bar & Grill , excelling in customer service and conflict resolution. Proven ability to manage high-pressure situations while ensuring efficient seating and exceptional guest relations. Skilled in multitasking and reservation handling, contributing to a positive dining atmosphere and enhancing overall customer satisfaction.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess and Waitress
Deanna Anderson
Terry, MT
03.2025 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Farm and Ranch Hand
Craig Sibley
Wolf Point, MT
01.2020 - Current
- Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
- Herded livestock using horses or ranch ATVs.
- Maintained equipment and ranch structures.
- Repaired equipment and animal living spaces.
- Performed repairs and preventive maintenance on equipment and property.
- Moved livestock by herding animals to different ranch locations to avoid pasture damage.
- Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
- Branded and tagged livestock for proper identification and security when lost and stolen.
- Ensured healthy livestock through regular monitoring, vaccination, and treatment of illnesses.
- Enhanced ranch safety by conducting regular equipment maintenance checks and repairs.
- Provided comprehensive care for horses including grooming, feeding, exercising, and medical attention as needed.
- Assisted laborers by loading and unloading heavy machinery and equipment.
- Aided in maintaining a positive workplace culture by fostering open communication channels among team members at all hierarchical levels.
- Streamlined daily operations by creating efficient work schedules and delegating tasks to team members effectively.
- Implemented pest control solutions to protect crops from insects, diseases, weeds, and other harmful organisms effectively.
- Conducted regular health checks on animals to preemptively address any signs of illness or distress.
- Enhanced ranch safety with regular maintenance of fences and equipment.
Education
GED -
Home School
Wolf Point, MT03.2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Cash handling
- Complex Problem-solving
- Scheduling
- Handling complaints
- Personal presentation
- Relationship building
- Reservation handling
- Coordinating tasks
- Table bussing
- Guest relations
- Payment processing
- Judgment and decision making
- Supply restocking
- Social perceptiveness
- Menu memorization
- Memory retention
- Efficient seating
- Reading comprehension
- Kitchen staff coordination
- Task prioritization
- Hospitality management
- Dining customer service
- Check payment processing
- High-volume phone answering
- Price memorization
- Effective multitasking
- Interactive communication skills
- Cleaning and sanitation
- Complaint handling
- Performance improvement
Timeline
Restaurant Hostess and Waitress
Deanna Anderson
03.2025 - Current
Farm and Ranch Hand
Craig Sibley
01.2020 - Current
GED -
Home School