Hailey Silva
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Waitress/Restaurant Hostess
Hebert’s restaurant
Portsmouth
10.2022 - Current
- Provided exceptional customer service to enhance dining experiences at Hebert's restaurant.
- Managed multiple tables efficiently during busy meal periods to ensure timely service.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Processed customer payments accurately using the restaurant's point-of-sale system.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Assisted other wait staff members in times of heavy customer traffic.
- Checked back with customers throughout meal service to ensure satisfaction.
Maid
Moodys motel and cottages
Wells
05.2023 - 10.2024
- Was a seasonal job
- Collaborated with team members to ensure efficient room turnover for arriving guests.
- Monitored inventory of cleaning supplies and requested replacements as needed.
- Provided exceptional customer service by responding to guest requests promptly.
- Sanitized bathrooms including sinks, toilets, showers and tubs, countertops, mirrors and floors.
- Made beds with clean linens.
- Cleaned and sanitized guest rooms following established standards.
- Restocked supplies in bathrooms and kitchenettes for guest convenience.
- Reported maintenance issues to ensure prompt resolution and guest satisfaction.
Cashier/Line Cook
Five Guys
Haverhill
01.2022 - 06.2022
- Processed customer transactions accurately and efficiently at busy restaurant.
- Maintained cleanliness and organization of cash register area during shifts.
- Assisted customers with menu selections and answered product inquiries.
- Collaborated with team members to enhance service speed and quality.
- Provided exceptional customer service, fostering a welcoming dining experience.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Helped when busy to cook and prepare food with my team
Education
Haverhill High School
Haverhill, MassachusettsSkills
- Hospitality and accommodation
- Team collaboration
- Verbal and written communication
- Allergy awareness
- Hospitality service expertise
- Dining customer service
- Table turnover
- Plate carrying techniques
- Sales techniques
- Table bussing
- Greeting guests
- Customer service
- Point of sale (POS) system operations
- Strong multitasking
- Time management
Timeline
Maid
Moodys motel and cottages
05.2023 - 10.2024
Waitress/Restaurant Hostess
Hebert’s restaurant
10.2022 - Current
Cashier/Line Cook
Five Guys
01.2022 - 06.2022
Haverhill High School