Emily Silva
Mission,TX
Summary
Dedicated office manager with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Secretary
City Of Galveston
05.2018 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Screened visitors and issued badges to maintain safety and security.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Certified Lifeguard
City Of Galveston
05.2018 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Entered water immediately to pull struggling swimmers to safety.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Provided friendly customer service to guests and addressed concerns.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Trained new lifeguards on safety procedures and protocol.
- Gave private lessons to special needs students and taught floating techniques and treading water.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
Education
Bachelor of Science - Biology
The University of Texas Rio Grande Valley
Edinburg, TX12.2021
Skills
- Spreadsheet Development
- Billing and Invoicing
- File Management
- Database Entry
- Document Scanning
- Proofreading
- Written Communication
- Customer Service
- Telephone Etiquette
- Typing
- Organizational Skills
- Multitasking Abilities
Certification
- Certified Dental Assistant
- OSHA Certification
Timeline
Office Secretary
City Of Galveston
05.2018 - 08.2021
Certified Lifeguard
City Of Galveston
05.2018 - 08.2021
Bachelor of Science - Biology
The University of Texas Rio Grande Valley
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