EMILY SILVA
Winter Garden,FL
Summary
Dynamic hospitality professional with a solid background in event coordination and guest relations. Enhanced guest experiences by managing check-ins and VIP requests, while successfully training team members to uphold service standards and foster guest satisfaction.
Overview
6
6
years of professional experience
Work History
Disney College Program, Disney's All-Star Sports Resort Concierge / Trainer / Runner-trained
WALT DISNEY WORLD
Orlando, USA
09.2025 - Current
- Delivered personalized guest services at concierge desk, managing check-ins, reservations, dining recommendations, and VIP requests for 100+ daily guests.
- Executed runner duties, delivering packages, coordinating between departments, and ensuring timely fulfillment of guest requests.
- Maintained accurate billing and reservation records; collaborated with housekeeping and bell services to ensure prompt room readiness.
- Delivered exceptional customer service by adhering to service policies and fostering a welcoming atmosphere for all customers.
- Trained new concierge team members on guest service principles, front-desk systems, and operations; coached on de-escalation and problem resolution
Event Coordinator
JAPANESE GARDEN EVENTS
Long Beach, USA
08.2023 - 04.2025
- Created ambiance for Wine and Culinary events through flower arrangements, table setups, lighting, and overall decoration of the space.
- Conducted garden tours for guests, sharing engaging facts about the gardens and insights into their operations.
- Created food and wine pairings for guests by reviewing wines and aligning them with menu offerings at event locations.
Camp Counselor
CSULB 49'ER CAMP
Long Beach, USA
07.2023 - 08.2023
- Ensured safety and engagement of campers through positive, invigorating activities.
- Fostered a supportive environment where children felt comfortable expressing concerns and being themselves.
- Coordinated health and exercise activities aligned with a structured schedule to promote well-being.
Secretary
SO UNIQUE PAINTING
Livermore, USA
04.2020 - 08.2021
- Managed secretarial tasks by organizing files, scheduling appointments, sending emails, and handling phone communications to support office efficiency.
- Managed scheduling and appointments for painting projects and client meetings.
- Organized and maintained office files and documents for efficient retrieval.
- Coordinated communication between clients and painting teams to ensure clarity.
Education
BS - Hospitality Management
California State University Long Beach
Long Beach, CA05-2025
Skills
- Guest relations
- Event coordination
- Customer service
- Problem resolution
- Team training
- Communication skills
Languages
English
Full Professional
Spanish
Limited
American Sign Language
Elementary
Timeline
Disney College Program, Disney's All-Star Sports Resort Concierge / Trainer / Runner-trained
WALT DISNEY WORLD
09.2025 - Current
Event Coordinator
JAPANESE GARDEN EVENTS
08.2023 - 04.2025
Camp Counselor
CSULB 49'ER CAMP
07.2023 - 08.2023
Secretary
SO UNIQUE PAINTING
04.2020 - 08.2021
BS - Hospitality Management
California State University Long Beach