Emily Simons
Warren,OH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
First National Bank Of Pennsylvania
Hermitage, Pennsylvania
02.2023 - Current
- Resolved customer complaints through effective communication and problem-solving techniques.
- Provided proactive support to customers, ensuring a positive banking experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with account inquiries and transaction processes.
- Educated clients about banking products and services to enhance their financial understanding.
- Documented customer interactions in the database for reference and follow-up purposes.
Quality Control Inspector
Things Remembered Distribution Center
North Jackson, OH
10.2022 - 01.2023
- Inspected products for quality and compliance with company standards.
- Conducted visual and physical tests on items to ensure durability and functionality.
- Documented inspection findings and reported discrepancies to management team.
- Maintained cleanliness and organization of inspection area for efficient workflow.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
Warehouse Associate
TJX Companies
North Jackson, OH
06.2021 - 07.2022
- Conducted inventory checks to maintain accurate stock levels.
- Packaged and labeled items for distribution to retail locations.
- Maintained a clean and safe work environment following safety protocols.
- Assisted in training new employees on warehouse procedures and equipment use.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments.
- Used pallet jacks to move items to and from warehouse locations.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Customer Service Representative
VXI Global Holdings
Youngstown, OH
07.2017 - 01.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Answered customer inquiries and provided accurate information regarding products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Lakeview Highschool
Cortland, OH05-2017
Skills
- Customer relationship management
- Account management
- Complaint resolution
- Problem solving
- Attention to detail
- Active listening
- Product knowledge
- Quality assurance
- Computer proficiency
Timeline
Customer Service Representative
First National Bank Of Pennsylvania
02.2023 - Current
Quality Control Inspector
Things Remembered Distribution Center
10.2022 - 01.2023
Warehouse Associate
TJX Companies
06.2021 - 07.2022
Customer Service Representative
VXI Global Holdings
07.2017 - 01.2021
High School Diploma -
Lakeview Highschool