Emily Smalley
Garland,TX
Summary
Dynamic Shift Supervisor and Catering Captain at On the Border Grill and Cantina, skilled in staff management and conflict resolution. Successfully enhanced operational efficiency during peak hours and led a team to deliver exceptional service at high-profile events. Proven ability to train and mentor employees while enforcing policies and maintaining high standards.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
On the Border Grill and Cantina
09.2023 - Current
- Assist in training new employees and delegate daily tasks and responsibilities.
- Complete store opening and closing procedures and balance tills.
- Manage cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Respond to and resolve customer questions and concerns.
- Enforce company policies and regulations with employees.
- Ensure smooth operations during peak hours by effectively managing resources and staff allocation.
- Monitor staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeds expectations.
Catering Captain
On The Border Grill and Cantina
06.2021 - 03.2025
- Spearheaded menu development with the culinary team, offering personalized options tailored to each event''s theme and budget requirements.
- Conducted regular training sessions for catering staff on best practices in food safety, professionalism, and customer service standards.
- Collaborated with sales representatives to secure new contracts, expanding the company''s client base within the region.
- Managed a team of catering staff to deliver exceptional service during high-profile events, contributing to positive brand reputation.
- Maximized event success by expertly coordinating logistics such as venue setup, equipment rental, transportation arrangements, and staffing schedules.
- Maintained close communication with kitchen staff throughout events to guarantee timely preparation and delivery of food items according to client expectations.
- Resolved any issues that arose during events promptly and professionally, ensuring minimal disruption to guests'' experience.
Server
On the Border Grill and Cantina
03.2018 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host
On the Border Grill and Cantina
01.2017 - 02.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Certified Dental Assistant Certifacation -
Dallas Dental Assisting School
Plano, Texas02-2021
High School Diploma -
Wylie East High School
Wylie, Texas 05-2020
Skills
- Successful at multi tasking
- Training and mentoring
- Shift reporting
- Conflict resolution
- Policy and procedure enforcement
- POS system operation
- Staff management
Timeline
Shift Supervisor
On the Border Grill and Cantina
09.2023 - Current
Catering Captain
On The Border Grill and Cantina
06.2021 - 03.2025
Server
On the Border Grill and Cantina
03.2018 - 01.2025
Host
On the Border Grill and Cantina
01.2017 - 02.2019
Certified Dental Assistant Certifacation -
Dallas Dental Assisting School
High School Diploma -
Wylie East High School
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