Emily M. Smith
Kissimmee,FL
Summary
Organized and hardworking Event Management Member with experience supporting planning and implementation of events for private and corporate clients. Liaises with clients regarding all aspects of the event. Works with vendors to address client requests for specific services, contributing to repeat business.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Internal Events Manager
Gaylord Palms Resort & Convention Center
08.2022 - Current
- Responsible for the planning and facilitation of all internal and VIP meetings for the property.
- Delivered exceptional customer service to internal clients, addressing concerns promptly and professionally.
- Arranged creative and innovative events based on internal capabilities to promote employee and ownership satisfaction.
Event Experience Manager
Gaylord Palms Resort & Convention Center
06.2022 - Current
- Manages the execution of all aspects of convention events, including day-to-day
coordination and floor management. - Serves as the meeting planning advocate and liaison to all operational departments ensuring a flawless event.
- Oversees each session and movement of groups of up to 5000+ attendees in the second-largest convention center in Florida (over 500,000 sq ft).
Ladies Sales Attendant: South Village Shop
2022 Masters Tournament
04.2022
- Served customers by helping them select high-end, ladies' golf apparel
- Drove high volumes of sales through the engagement of customers, suggestive selling, and product knowledge
- Displayed exceptional company service standards provided by Augusta National.
Wedding Planner Intern
Samantha Nicole Weddings & Events
04.2020 - 08.2021
- Assisted with the wedding day process with brides, grooms, and other clients
- Facilitated the day of event operations such as setting up/taking down the event
- Demonstrated strong interpersonal skills by interacting with vendors, clients, and venue executives.
Event Production Intern / Social Media Team Lead
Wedding Salon
11.2020 - 04.2021
- Remotely lead social media teams across all platforms including Instagram, Facebook, and LinkedIn
- Assisted in creating the virtual show for Wedding Salon
- The virtual show brings brides and vendors together in order to plan their weddings.
Pools & Bungalows Cocktail Attendant
The Breakers Palm Beach
05.2019 - 11.2020
- Served alcoholic and nonalcoholic beverages
- Well-trained in alcohol knowledge
- Trained through Point of Sales Systems (POS), MICROS, and ID scanning
- Assisted pool and beach management in daily operations, including opening/closing of the pool and beach gazebos, counting cash tips, setting up/taking down chairs and umbrellas, and collecting trash.
Front Desk Agent
Four Points by Sheraton Tallahassee Downtown
11.2019 - 03.2020
- Displayed exceptional service orientation, with a keen ability to focus and deliver on guest needs
- Assisted hotel management in daily operations such as opening/closing the drawer, preparing for check-ins of the day, taking daily deposits, and booking reservations
- Executed the ability to multi-task and manage numerous priorities within a fast-paced environment.
Sales Associate, Social Media Manager
Style Encore
07.2014 - 07.2022
- Expedited customer transactions for unique used clothing retail concepts via buying, selling, pricing, packaging, shipping, and merchandising
- (over 10,000 items in inventory)
- Managed social media accounts for the business
- A significant portion of store revenues was from online sales associated with social media posts.
Education
Master of Science - Hospitality & Tourism Management
University of Central Florida
Orlando, FL08.2022
Bachelor of Science - Hospitality & Tourism Management
Florida State University
Tallahassee, FL07.2021
Skills
- Event planning expertise
- Creative thinking
- Conflict resolution
- Effective time management
- Public Speaking
Accomplishments
- A part of the team for #1 in the Gaylord Brand for Event Satisfaction and On-Site Event Coordinator for both 2022 and 2023.
- Recipient of Marriott Gold Circle Award for 2023.
- Achieved most recognized team member amongst Client Event Satisfaction Surveys for 2023,
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Activities
- Girl Scout Gold Award, May 2018.
- Gamma Phi Beta, Alumni, Florida State University, September 2018 - July 2021
- Love Serving Autism, Volunteer, University of Central Florida 2022 - 2023
- Academic Honor, President's List, University of Central Florida, Fall 2021-2022
Certification
- CI/TY Certified - 2022-2024
- Crowd Manager Training - 2022-2024
Timeline
Internal Events Manager
Gaylord Palms Resort & Convention Center
08.2022 - Current
Event Experience Manager
Gaylord Palms Resort & Convention Center
06.2022 - Current
Ladies Sales Attendant: South Village Shop
2022 Masters Tournament
04.2022
Event Production Intern / Social Media Team Lead
Wedding Salon
11.2020 - 04.2021
Wedding Planner Intern
Samantha Nicole Weddings & Events
04.2020 - 08.2021
Front Desk Agent
Four Points by Sheraton Tallahassee Downtown
11.2019 - 03.2020
Pools & Bungalows Cocktail Attendant
The Breakers Palm Beach
05.2019 - 11.2020
Sales Associate, Social Media Manager
Style Encore
07.2014 - 07.2022
Master of Science - Hospitality & Tourism Management
University of Central Florida
Bachelor of Science - Hospitality & Tourism Management
Florida State University