Emily Smith
Santa Clarita,CA
Summary
Enthusiastic and knowledgeable recent college graduate with a strong foundation in finance and extensive experience in customer service, cash handling, and workflow coordination. Proven ability to thrive in fast-paced environments while delivering exceptional service and maintaining accuracy in financial and operational processes. Skilled at problem-solving, multitasking, and collaborating effectively with teams to achieve organizational goals. Passionate about leveraging my skills and education to drive my success.
Overview
6
6
years of professional experience
Work History
Associte Banker
Chase Bank
06.2023 - Current
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Referred customers to other banking departments for specialized services.
- Educated customers on Chase’s financial products and services, such as savings accounts, credit cards, loans, and mobile banking, to meet their financial needs.
- Ensured compliance with anti-money laundering regulations and internal security policies by monitoring suspicious activity and reporting concerns to management.
- Held exclusive responsibility for the accurate replenishment and secure management of ATM cash, ensuring adherence to strict security protocols and regulatory standards.
Team Member
In-N-Out Burger
02.2022 - 03.2023
- Addressed and resolved customer complaints in polite and professional manner.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Maintained high standards of food quality and safety by preparing menu items to precise specifications and adhering to all health regulations.
- Prepared fresh ingredients daily, ensuring timely restocking of supplies to meet peak demand during busy hours.
Crew Member
Trader Joe's
05.2019 - 09.2021
- Demonstrated product knowledge to assist customers in selecting items, including dietary-specific and seasonal products.
- Operated the cash register with accuracy and efficiency, handling cash, credit, and gift card transactions while maintaining excellent customer relations.
- Assisted in receiving and unloading shipments, verifying product quality, and ensuring timely restocking of shelves.
Education
Bachelor of Arts - Financial Analysis
California State University, Northridge
Northridge, CA12-2024
Associate of Arts - Economics
College of The Canyons
Valencia, CA06-2023
Associate of Arts - Business
College of The Canyons
Valencia, CA06-2023
Skills
- Self-motivated nature
- Delivering exceptional service and resolving issues efficiently
- Developing customer relationships
- Ensuring accuracy and compliance in financial and operational processes
- Working effectively in fast-paced environments
Timeline
Associte Banker
Chase Bank
06.2023 - Current
Team Member
In-N-Out Burger
02.2022 - 03.2023
Crew Member
Trader Joe's
05.2019 - 09.2021
Bachelor of Arts - Financial Analysis
California State University, Northridge
Associate of Arts - Economics
College of The Canyons
Associate of Arts - Business
College of The Canyons
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