Emily Smith
Glasco
Summary
Dynamic General Manager with a proven track record at Main Street Restaurant, excelling in operations management and team leadership. Expert in training and development, fostering a high-performance culture. Achieved significant service improvements while enhancing customer relations and streamlining inventory control processes. Committed to driving results and optimizing operational efficiency.
Overview
15
15
years of professional experience
Work History
General Manager
Main Street Restaraunt
2023.09 - Current
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Collaborated with teams to streamline workflow processes and enhance productivity.
- Participated in staff training sessions to improve service delivery and operational efficiency.
- Supported inventory management by monitoring stock levels and coordinating replenishment efforts.
- Engaged in customer service initiatives, addressing inquiries and resolving issues efficiently.
- Maintained accurate records of transactions, contributing to overall data integrity.
- Contributed to team meetings by providing insights on process improvements and best practices.
- Continued to serve / bartend day shifts and provide sales increases and 100% service while also ensuring restaurant operations, creating drink specials and weekly specials, promoting and more.
- Handling of all catering requests and inquiries
- Following business owners process, policies and enforcement of.
- Set up full menu and back end of new POS system while ensuring proper pricing, modifiers and more.
Server Trainer and Manager
Darden Corporation
2010.11 - 2017
- Trained and mentored new servers on menu knowledge and customer service standards.
- Developed training materials to enhance onboarding processes for new staff members.
- Ensured compliance with health and safety regulations during training sessions.
- Streamlined training programs, improving efficiency and consistency across teams.
- Conducted regular assessments of server performance to identify areas for improvement.
- Collaborated with management to implement best practices in service delivery.
- Provided ongoing support and mentorship, fostering a positive team environment.
- Led workshops to enhance communication skills and teamwork among serving staff.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
Education
High School Diploma - Business Law And Ethics
Stissing Mountain High School
Pine Plains, NY06.2003
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
- P&L management
- Motivation
- Client relations
- Schedule management
- Labor cost controls
- Process improvements
- Strategic planning
- Performance improvement
- Vendor relationships
- Employee development
- Project management
- Consistently meet goals
Timeline
General Manager
Main Street Restaraunt
2023.09 - Current
Server Trainer and Manager
Darden Corporation
2010.11 - 2017
High School Diploma - Business Law And Ethics
Stissing Mountain High School