Emily Smith
Waffle House
Loxley,AL
5
years of professional experience
Driven professional with exceptional customer service skills, strong work ethic, and team leadership experience. Committed to fostering guest engagement and enhancing operational efficiency.
Work History
Server
3 Months- Provided prompt and courteous service to customers, ensuring a positive dining experience.
- Demonstrated menu knowledge, effectively answering customer questions and making recommendations.
- Collaborated with team members to expedite order delivery during peak hours.
- Utilized point-of-sale system for accurate order entry and payment processing.
- Adapted quickly to changing environments, handling multiple tables efficiently under pressure.
- Assisted in maintaining cleanliness and organization of dining area and kitchen.
- Received positive feedback from customers, contributing to repeat business and customer loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Assistant Manager
1 Year 4 Months- Coordinated staff schedules to ensure adequate coverage and efficiency.
- Assisted in managing daily operations and customer service initiatives.
- Trained new employees on company policies and operational procedures.
- Implemented inventory management strategies to optimize storage space.
- Developed promotional materials to enhance customer engagement and retention.
- Monitored facility maintenance needs, ensuring a safe environment for customers and staff.
- Analyzed customer feedback to improve service delivery and operational processes.
- Collaborated with management on strategic planning for business growth initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Manager
2 Years 2 Months- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Associate of Science - Business Administration And Management
Skills
Point-of-sale operation
Exceptional customer service
Guest engagement
Client relations
Inventory management
Cash management
Quick thinking
Problem-solving
Collaborative teamwork
Strong work ethic
Timeline
Server
Waffle House
07.2026 - CurrentRead More
Assistant Manager
Storage Choice
05.2024 - 09.2025Read More
Assistant Manager
Circle K
06.2021 - 08.2023Read More
Colorado Technical University
Associate of Science from Business Administration And Management
Read More