Summary
Overview
Work History
Education
Skills
Timeline
Generic

EMILY SMITH-LAFEMINA

Manchester

Summary

  • Goal-oriented worker with proven success building and maintaining client relationships to increase overall productivity and growth
  • Expanding network connections by effectively determining and meeting customer needs
  • Seeking a position with opportunities for advancement and to learn new skills


Overview

6
6
years of professional experience

Work History

Owner/Operator

Ivy Cleaning Services LLC
07.2023 - Current
  • Manage day-to-day business operations, provide exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business, marketing and networking to new and potential clients, problem solving skills, providing high-quality services and timely communication to clients, keeping track of inventory and expenses, crafting a schedule to suit clients availability and needs


Housekeeping

The Residences at Daniel Webster
09.2023 - 02.2024
  • Maintained cleanliness of facility by performing routine housekeeping tasks as needed, responding to customer needs, attention to detail, collaborated with housekeeping team to maintain an organized workflow, ensuring timely completion of tasks


Field Manager

MaidPro
01.2023 - 08.2023
  • Managing residential property cleaning, training new hires, conducting quality assurance inspections, assessing new client needs, schedule management, assisting other team members with supplies and questions, ensuring all clients are provided the best service

Cleaner

Executive Cleaning
05.2021 - 07.2023
  • Commercial office and restaurant property cleaning, attention to detail, ability to work independently, accuracy, ability to work at a fast pace, customer service skills

Cleaner

The Maids
10.2020 - 05.2021
  • Residential property cleaning, attention to detail, customer service skills, time management skills, punctuality, thoroughness, ability to learn new techniques and skills, ability to work alone and in a team environment

Cleaner

Diversified Maintenance
08.2020 - 05.2021
  • Commercial bank property cleaning, maintaining orderly facility, restocking supplies, time management skills, attention to detail, accuracy, ability to work individually

Housekeeper

Marriott International, Inc.
12.2019 - 10.2020
  • Cleaning and maintaining hotel rooms, time management, organizational skills, customer service skills, punctuality, accuracy, attention to detail, thoroughness, ability to learn new skills

Cashier/Stocker

CVS Health Retail
12.2018 - 10.2019
  • Operating a cash register, using technology including computers and smart phones, punctuality, attention to detail, greeted customers entering store and responded promptly to customer needs.

Education

No Degree - Psychology/Social Studies

University of Connecticut
Avery Point, Groton CT

High School Diploma - General Studies

East Lyme High School
East Lyme CT
06-2015

Skills

  • Customer service
  • Time management
  • Residential and commercial cleaning
  • Problem solving
  • Effective communication
  • Ready to learn new skills
  • Punctual
  • Dependable
  • Trustworthy
  • Networking skills
  • Quality assurance

Timeline

Housekeeping

The Residences at Daniel Webster
09.2023 - 02.2024

Owner/Operator

Ivy Cleaning Services LLC
07.2023 - Current

Field Manager

MaidPro
01.2023 - 08.2023

Cleaner

Executive Cleaning
05.2021 - 07.2023

Cleaner

The Maids
10.2020 - 05.2021

Cleaner

Diversified Maintenance
08.2020 - 05.2021

Housekeeper

Marriott International, Inc.
12.2019 - 10.2020

Cashier/Stocker

CVS Health Retail
12.2018 - 10.2019

No Degree - Psychology/Social Studies

University of Connecticut

High School Diploma - General Studies

East Lyme High School

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EMILY SMITH-LAFEMINA