Emily Snelbaker
Summary
Results-driven student, proficient in overseeing operations with practiced leadership skills and strong attention to detail. History of meeting demanding objectives by training and motivating employees in performance requirements, standard procedures, and safety behaviors. Proven skills in continuous improvement and policy enforcement.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Camphill , PA
05.2017 - 11.2022
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Regulated pricing, inventory count and supply during shift hours.
- Trained new employees and delegated daily tasks and responsibilities.
Server
Red Lobster Restaurant
Greenville, NC
10.2020 - 12.2021
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Answered customers' questions, recommended items and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
Bachelor of Science - Biochemistry
East Carolina University
Greenville, NC05.2023
High School Diploma -
Red Land Senior High School
Lewisberry, PA06.2019
Skills
- Document management
- Cash handling expertise
- Order Accuracy and Delivery
- Warm and Friendly
- Customer Service and Rapport
- Compassionate and Caring
- Attention to Detail
Timeline
Server
Red Lobster Restaurant
10.2020 - 12.2021
Shift Supervisor
CVS Pharmacy
05.2017 - 11.2022
Bachelor of Science - Biochemistry
East Carolina University
High School Diploma -
Red Land Senior High School
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