Emily Soto
Olathe,KS
Summary
Cultivated a bilingual environment by leveraging fluency in English and Spanish for effective communication. Championed customer service excellence over six years, enhancing client satisfaction. Strengthened team cohesion by building and nurturing relationships with colleagues and management. Demonstrated reliability in meeting deadlines while proactively addressing the needs of patients and colleagues. Navigated challenges by implementing strategic solutions that uphold quality standards.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
The University of Kansas Health System
Olathe, KS
08.2025 - Current
- Managed patient check-in processes, ensuring accurate collection of demographic and insurance information.
- Facilitated smooth patient flow by coordinating appointments with clinical staff and verifying eligibility.
- Trained new team members on best practices for patient access procedures and system navigation.
- Implemented process improvements to enhance efficiency in patient registration workflows.
- Resolved patient inquiries regarding billing, insurance coverage, and appointment scheduling effectively.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Front Line Production
Joes KC BBQ
Olathe, KS
10.2016 - Current
- Responsible for the production and service of all menu items in an efficient and hospitable manner, including greeting customers, ringing orders, preparing sandwiches, weighing portions, bagging fries, scooping side dishes, etc.
Medical Receptionist Float
Heartland Primary Care
KCK
01.2024 - 08.2024
- Greeting: Welcoming patients and other visitors in person and over the phone
- Scheduling: Making appointments for patients with doctors
- Assisting: Helping patients and answering questions
- Administrative: Completing clerical tasks, preparing medical files, and maintaining patient records
- Communication: Handling phone calls, emails, and other correspondence
- Forms: Distributing and checking forms to ensure required fields are filled out (EMR)
- Collections: Collecting co-pays
- Floating: filling in as receptionist in Lab, urgent care and internal medicine when needed
Cake Decorator
Sam's Club
Topeka, KS
09.2022 - 01.2024
- Interacting with clients, understanding their needs, providing recommendations, and delivering exceptional service throughout the cake
Secretary
State Farm
Olathe, KS
08.2017 - 01.2020
- Forms: Distributing and checking forms to ensure required fields are filled out correctly
- Data Entry: Reported and prepared data to system records
Education
Nursing
Johnson County Community College
Overland Park, KSNo Degree - Nursing, Criminal Justice: Forensic Investigations
Washburn University
Topeka, KSHigh School Diploma - undefined
Olathe Northwest High School
05.2022
Skills
- Utilized office suite software for data entry tasks in EMR systems including Allscripts, Cerner, and Epic Supported organizational efforts through effective time management skills Assisted in corporate and medical communications Provided problem-solving support to enhance customer service experiences Maintained attention to detail in all tasks Collaborated with team members to achieve common goals Communicated fluently in English and Spanish
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
The University of Kansas Health System
08.2025 - Current
Medical Receptionist Float
Heartland Primary Care
01.2024 - 08.2024
Cake Decorator
Sam's Club
09.2022 - 01.2024
Secretary
State Farm
08.2017 - 01.2020
Front Line Production
Joes KC BBQ
10.2016 - Current
High School Diploma - undefined
Olathe Northwest High School
Nursing
Johnson County Community College
No Degree - Nursing, Criminal Justice: Forensic Investigations
Washburn University