Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Sotomayor

The Colony

Summary

Friendly and approachable, with keen ability to make guests feel welcome and valued. Possesses strong organizational skills and proficiency in managing multi-line phone systems and handling customer service inquiries. Committed to creating positive and efficient environment that enhances guest satisfaction and operational success.

Overview

3
3
years of professional experience

Work History

Front Desk Associate

Texas Family Fitness
10.2021 - 08.2024
  • Transmitted and received messages using telephones or telephone switchboards.
  • Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
  • Utilized problem-solving skills to resolve customer complaints in an efficient manner.
  • Verified customer credit to establish payment method for accommodations.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Trained newly hired employees on front desk procedures and business operations.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Reviewed accounts to assess open charges and answer customer questions.

Education

Bachelor of Business Administration And Management - Business Administration and Management

Texas State University
San Marcos, TX
05-2026

High School Diploma -

The Colony High School
05.2022

Skills

  • Spanish fluency
  • Guest services
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Access
  • Microsoft Powerpoint
  • Credit card handling
  • Time management

Timeline

Front Desk Associate

Texas Family Fitness
10.2021 - 08.2024

High School Diploma -

The Colony High School

Bachelor of Business Administration And Management - Business Administration and Management

Texas State University

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