Emily Sowder
Kenova
Summary
Compassionate professional with experience in dental reception and CNA roles. Known for excellent phone etiquette and attention to detail, effectively coordinating communication between patients and dental staff to streamline operations and improve patient satisfaction.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
Dr. CrewsandNibert Dentistry
Barboursville, WV
05.2023 - 09.2023
- Scheduled patient appointments using dental practice management software.
- Managed patient records and ensured compliance with privacy regulations.
- Assisted patients with insurance inquiries to facilitate claims processing.
- Maintained a clean and organized reception area to enhance patient experience.
- Coordinated communication between patients and dental staff for efficient workflow.
- Processed patient payments and maintained accurate financial records.
- Handled incoming calls and responded to inquiries professionally and promptly.
CNA
Country Companion Care
Prichard, WV
04.2020 - 05.2023
- Provided compassionate personal care to clients, enhancing comfort and quality of life.
- Assisted with daily living activities, promoting independence and dignity for clients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
High School Diploma -
Spring Valley High School
Huntington, WV05-2022
Skills
- Phone and email etiquette
- Excellent multitasking capability
- Appointment scheduling
- Incoming call reception
- Patient scheduling
Timeline
Dental Receptionist
Dr. CrewsandNibert Dentistry
05.2023 - 09.2023
CNA
Country Companion Care
04.2020 - 05.2023
High School Diploma -
Spring Valley High School