Emily Spiel
Orlando,Florida
Summary
Highly motivated individual with a strong background in providing exceptional customer service and managing a variety of tasks in a fast-paced environment. Possesses an upbeat attitude and excellent communication skills. Has experience providing exceptional customer service at a variety of events, from corporate meetings to weddings. Possesses excellent problem solving skills and ability to anticipate guest needs, adhere to safety regulations, and ensure a pleasant dining experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
BANQUET SERVER
Legends Hospitality
Frisco, TX
08.2021 - Current
- Provided exceptional service to guests at corporate and social events in a professional and friendly manner
- Delivered food and beverages from staging areas to guests
- Assisted with the set-up and breakdown of banquet rooms
- Familiarized guests with the buffet options and refilled food items as needed
- Set dining tables, buffets, and other service areas, following banquet order instructions.
MOOYAH GS (GUEST SERVICE)
Mooyah: Burgers, Fries, And Shakes
Plano, TX
08.2020 - 05.2021
- Maintained high standards of customer service during high-volume, fast-paced operations
- Assisted customers with product selection, inquiries, and order customization requests
- Developed strong organizational skills to eciently manage multiple tasks simultaneously, such as making food, restocking shelves, and operating a cash register
- Answered incoming calls promptly and professionally following established guidelines
- Adhered to all health code regulations regarding food handling practices within the store.
ASSISTANT SWIMMING INSTRUCTOR
Oak Point Recreational Center
Plano, TX
10.2017 - 03.2019
- Utilized efective communication skills when interacting with staf members, parents, and students
- Adapted instruction methods based on the needs of individual swimmers in order to maximize learning opportunities
- Demonstrated proper form and technique while teaching a variety of strokes to students
- Enforced rules regarding safety procedures in the pool area at all times
- Created lesson plans that incorporated fun activities designed to engage young swimmers
- Participated in professional development courses related to swimming instruction techniques.
Education
Associate in Science (A.S.) in Hospitality And Tourism - Event Planning And Management Specialization
Valencia College
05.2024
Skills
- Guest Interaction
- Buffet Setup and Takedown
- Table Setting Arrangements
- Food Safety Understanding
- Proficient in American Sign Language (ASL)
- Food Running
Additional Experience
Wedding Aid
- Aided my mothers colleague in everything she needed on her wedding day
- Baked the 4-layer 8-inch cake and 120 cupcakes for the wedding reception
- Made the bridal and bridesmaids bouquets, and then turned them into center pieces for the head table per the brides request
- Guided the guests to the ceremony and then reception
Certification
- Waste Control
- Food Distribution
- Florist Certification
- Entrepreneurship and Small Business Certification
- Food Safety Certification
Extracurricular Activities
- Girl Scouts 2007-2019
- Theatre 2010-2022
- Theatre Tech 2016-2022
References
Kateryna Mikhalova
Banquet Manager, Legends Hospitality at The Star
Cell: (631)612-8759
Email: kmikhalova@legends.net
Note: Kateryna is my boss with Legends Hospitality at The Star (Dallas Cowboys Headquarters). I worked for her for two years before moving to Orlando for school. I am still employed by Legends so that I can pick up shifts, when I go home, over the winter and summer breaks.
Tatiana Paliokha
Assistant Banquet Manager, Legends Hospitality at The Star
Cell: (214)436-9727
Email: tpaliokha@legends.net
Note: Tatiana is one of my supervisors at The Star. I worked with her from when I first started with Legends up until I moved to Orlando for school.
Marzieh Khordehforoush
Owner of MOOYAH Burgers, Fries, and Shakes on K Ave and Spring Creek in Plano, Texas
Cell: (972)740-1511
Email: Mooyahmarci49@yahoo.com
Note: Marzieh was my boss for almost a year at Mooyah.
Timeline
BANQUET SERVER
Legends Hospitality
08.2021 - Current
MOOYAH GS (GUEST SERVICE)
Mooyah: Burgers, Fries, And Shakes
08.2020 - 05.2021
ASSISTANT SWIMMING INSTRUCTOR
Oak Point Recreational Center
10.2017 - 03.2019
Associate in Science (A.S.) in Hospitality And Tourism - Event Planning And Management Specialization
Valencia College
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