SARAH HUERTA
Huntington Beach,CA
Summary
OBJECTIVE: Server at The Lighthouse Cafe located in Newport Beach
PROFILE: Over 25 years of experience working in a variety of industries including: food and beverage, hotel and hospitality, real estate, and retail. Offering an array of skills in accurate employee job performance assessment. Proven ability to successfully multi-task in a dynamic, fast-paced environment. Extremely loyal to past employers. Highly motivated, able to multi-task and prioritize workload under pressure, as well as increase pace as workload demands. Excellent interpersonal skills, with ability to build rapport and develop regular clientele. Team player, noted for volunteering to work additional overtime. Crossed-trained in various departments. Methodical and well-organized in optimizing coverage to meet operational demands. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
30
30
years of professional experience
Work History
Banquet Server
Pasea Hotel and Spa
02.2019 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained flexible work schedule to meet event needs.
- Executed synchronized meal service simultaneously serving multiple guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Fostered enjoyable event atmosphere through friendly guest interactions
Banquet Bartender
Anaheim Hilton
01.2019 - Current
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Checked ID cards and verified bar guests were of legal age.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Server Captain
ESPN Zone, a Walt Disney Company
11.2000 - 06.2018
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Kept register accurate through correct billing, payment processing and cash management practices.
Assistant Manager
The Daily Grind Coffee Shop
01.1996 - 11.2000
- Analyze business operations and processes and identify improvements.
- Manage customer relationships from initial contact through estimate and service delivery.
- Resolve customer problems and follow up to ensure customer satisfaction and loyalty.
- Direct staff and track time, attendance, and breaks.
- Monitor vendor invoices and look for ways to reduce product costs.
- Hire and maintain and active staff.
- Onboard new hires and train them in policies and procedures.
Education
Bachelor of Arts degree - Journalism, Public Relations & Cultural Anthropology
Associate of Arts - Real Estate License
Associates in Arts degree - Communication
Certificates: -
Unleash The Power Within, Date With Destiny, Life Mastery, Wealth Mastery
Skills
- Anticipating Guest Needs
- Banquet Coordination
- Clear Communication
- Customer Service
- Guest Interaction
- Safe Food Handling
- Event Setup
- Suggestive Selling
- Team Player
- Time Management
- Issue Resolution
- Dietary Restrictions
Interests
Mindfulness, Zumba, Snowboarding, Surfing, Camping, Travel, Hiking
Timeline
Banquet Server - Pasea Hotel and Spa
02.2019 - Current
Banquet Bartender - Anaheim Hilton
01.2019 - Current
Server Captain - ESPN Zone, a Walt Disney Company
11.2000 - 06.2018
Assistant Manager - The Daily Grind Coffee Shop
01.1996 - 11.2000
California State University Long Beach - Bachelor of Arts degree, Journalism, Public Relations & Cultural Anthropology
Orange Coast College - Associate of Arts, Real Estate License
Long Beach City College - Associates in Arts degree, Communication
Anthony Robbins Mastery University - Certificates: ,
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