Lori Jones
Fort Worth,TX
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
On-Call Banquet Server
Gaylord Texan Resort & Convention Center
Grapevine, TX
11.2011 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Maintained flexible work schedule to meet event needs.
- Answered guest questions about event plans and food service choices.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Checked identification for minimum age for sale of alcoholic beverages.
- Circulated appetizer and drink trays smoothly around events to offer selections to guests.
- Executed synchronized meal service simultaneously serving multiple guests.
- Monitored dietary restrictions and served guests with special needs.
Moving Manager
UMoveFree
Irving, TX
01.2007 - 11.2011
- Accomplished multiple tasks within established timeframes.
- Maintain liaison between client and moving companies.
- Schedule and coordinate client's move.
- Reconcile move payments.
- Oversee moves.
- Evaluated report data to proactively adjust and enhance operations.
Owner
Lighthouse Cleaning Service
Fort Worth, TX
01.2003 - 01.2007
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Generated revenues yearly and effectively capitalized on industry growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Control Room Agent
Federal Express
Alliance Airport, TX
01.1999 - 01.2003
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Monitor, control and handle issues related to the computerized package sort system.
- Coordinate sort activities to ensure that down times are met.
- Assign and reconcile container movement for both flights and trucks.
- Communicate with GOCC throughout the sort.
Education
High School Diploma -
Springtown High School
Springtown, TXAssociate of Applied Science - Business Administration And Management
Weatherford College
Weatherford, TXSkills
- Food Services
- Food Safety Understanding
- Customer Preferences
- Guest Interaction
- Safe Food Handling
- Cleaning and Sanitizing
- Conflict and Complaint Resolution
- Anticipating Guest Needs
- TABC
- Service Quality
Off Roading
Loves anything Jeeps
Timeline
On-Call Banquet Server
Gaylord Texan Resort & Convention Center
11.2011 - Current
Moving Manager
UMoveFree
01.2007 - 11.2011
Owner
Lighthouse Cleaning Service
01.2003 - 01.2007
Control Room Agent
Federal Express
01.1999 - 01.2003
High School Diploma -
Springtown High School
Associate of Applied Science - Business Administration And Management
Weatherford College
Similar Profiles
PHANI KUMAR GADDEPHANI KUMAR GADDE
Hot Line Cook at Gaylord Texan Resort & Convention CenterHot Line Cook at Gaylord Texan Resort & Convention Center
Rachel WalkerRachel Walker
Restaurant Sales Executive at Gaylord Texan Resort & Convention CenterRestaurant Sales Executive at Gaylord Texan Resort & Convention Center
Rebecca Estello-CabreraRebecca Estello-Cabrera
Guest Experience Expert at Gaylord Texan Resort & Convention CenterGuest Experience Expert at Gaylord Texan Resort & Convention Center