Michael Ortega
Land O' Lakes,FL
Summary
Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers.
Overview
8
8
years of professional experience
Work History
Server/Lead Banquet Server
Jackson's Bistro, Bar & Sushi
03.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Banquet Server
Fleming's Prime Steakhouse & Wine Bar
12.2020 - 03.2023
- Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Server
Twisted Sprocket Cafe
12.2019 - 01.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Manager
SUBWAY®Restaurants
08.2016 - 12.2019
- Accomplished multiple tasks within established timeframes.
- Conducted monthly inventories of raw materials and components on work floor.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Associate of Science - Economics
Pasco-Hernando State College
New Port Richey, FL06.2020
Skills
- Customer Service
- Service Coordination
- Team Player
- Clear Communication
- Dining Area Maintenance
- Wine Recommendations
- Menu Memorization
- Anticipating Guest Needs
- Suggestive Selling
references
- Brandy Ruiz ( Coworker)- (813) 965-7776
- Randy Vargas (Supervisor) - (954) 274-4521
- Jorge Diaz (Owner of Flemings)- (813) 874-9463
Timeline
Server/Lead Banquet Server
Jackson's Bistro, Bar & Sushi
03.2023 - Current
Banquet Server
Fleming's Prime Steakhouse & Wine Bar
12.2020 - 03.2023
Server
Twisted Sprocket Cafe
12.2019 - 01.2021
Manager
SUBWAY®Restaurants
08.2016 - 12.2019
Associate of Science - Economics
Pasco-Hernando State College