Kenneth Herrera
Fort Myers,FL
Summary
Professional hospitality worker and business graduate with extensive customer service experience and strong teamwork and problem solving skills. Able to effectively communicate with customers and develop strong business relationships. Seeking to advance into a management position within the company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server/Lead Banquet Server
Embassy Suites by Hilton Fort Myers Estero
Estero, FL
08.2017 - Current
- Deliver exceptional customer service in a fast-paced dining environment.
- Ensure all meals served to patrons met quality standards.
- Address concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Train new team members on service standards and operational procedures.
- Assist in inventory management, ensuring optimal stock levels for smooth operations.
- Handle food and beverage orders for up to 300 guests, delivering prompt and friendly service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Construction Assistant
Vision Pro Home Services
Fort Myers, FL
08.2021 - 02.2022
- Listened to directions and executed tasks accurately to prepare materials, perform work and clean up sites at conclusion of jobs.
- Operated equipment and tools safely to carry out efficient project work.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Moved supplies and tools to site areas to keep work moving smoothly.
- Assisted in project planning and scheduling for residential construction projects.
Server
Outback Steakhouse
Fort Myers, FL
04.2015 - 08.2017
- Delivered outstanding customer service by serving food and drinks to guests
- Helped resolve guest problems by remaining positive, friendly and respectful
- Assisted hosts and hostesses with seating of guests during rush times.
Sales Associate
Levi's Outlet Store
Estero, FL
10.2014 - 04.2015
- Assess customer's needs and provide assistance and information about the product
- Ensure high levels of customer satisfaction by delivering excellent sales and service.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Science - Business Management
Florida Gulf Coast University
Fort Myers, FLSkills
- Attention to Detail
- Ability to Work Collaboratively
- Ability to Work Under Pressure
- Customer Service and Resolution
- Dependable and Time Oriented
- Resilient and Willing to Learn
Certification
- Food & Alcohol Handler Certified
- Microsoft Office Certified
Timeline
Construction Assistant
Vision Pro Home Services
08.2021 - 02.2022
Server/Lead Banquet Server
Embassy Suites by Hilton Fort Myers Estero
08.2017 - Current
Server
Outback Steakhouse
04.2015 - 08.2017
Sales Associate
Levi's Outlet Store
10.2014 - 04.2015
Bachelor of Science - Business Management
Florida Gulf Coast University