EMILY STEAGALL
Harrah,OK
Summary
Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record.
Overview
9
9
years of professional experience
Work History
Recovery Specialist
Chickasaw Nation Industries
01.2017 - 08.2018
- Review, enter and analyze data to process recovery claims for the BCRS.
- Make outgoing calls to attorneys, insurance companies and/or beneficiaries to explain the recovery process and provide information to their next step.
- Initiates recovery of mistaken payments in accordance with laws and Standard Operating Procedures (SOPs) established for each category.
- Responsible for identifying mistaken Medicare primary payments.
- Initiates recovery process within the applicable government system(s) of record, and issues conditional payment listings.
- Maintains knowledge of liability and no fault laws to determine appropriate level of Medicare reimbursement.
- Triggers appropriate response letters in the system(s) notifying proper parties of case and/or claim payment status.
- Conducts timely follow-up for MSP cases at various stages within the recovery process, and ensures proper-follow through on all communications for successful and maximized recovery.
Receptionist, Warranty Clerk, Customer Service Rep
David Stanley Dodge
09.2014 - 01.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Enhanced warranty claim processing efficiency by streamlining workflow and optimizing data entry procedures.
- Monitored factory recalls and announcements to stay on top of changes.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
Nursing assistant
Oklahoma Heart Hospital
08.2013 - 08.2014
- Read and recorded temperature, pulse and respiration
- Prepared patient rooms prior to their arrival
- Collected urine and fecal samples
- Assisted with adequate nutrition and fluid intake
- Positioned residents for comfort and to prevent skin pressure problems
- Kept facility stocked with necessary supplies, equipment and instruments
- Recognized and reported abnormalities and/or changes in patients' health status to nursing staff
- Assisted with ADLs.
Customer Service Rep.
David Stanley Dodge
08.2012 - 06.2013
- Built customer loyalty by placing follow-up calls for customers who reported product issues
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Addressed customer service inquiries in a timely and accurate fashion
- Maintained up-to-date records at all times.
Waitress
Santa Fe Cattle Co
09.2011 - 03.2012
- Greeted guests in a pleasant and courteous manner
- Assisted guests with making menu choices in an informative and helpful fashion
- Answered questions about menu selections and made recommendations when requested
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
Carhop/Assistant Manager
Sonic Drive-In
07.2009 - 07.2012
- Prepared and served beverages such as coffee, tea and fountain drinks
- Packaged menu items into bags or trays and placed drink orders into carriers
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Resolved guest complaints promptly and professionally.
Education
High School Diploma -
Harrah High School
Harrah, OK05.2010
Skills
- Computer proficient
- Great attitude
- Time management skills
- Quick learner
- Dependable and reliable
- Client-focused
- Customer-oriented
- Flexible schedule
- Perfect attendance record
Timeline
Recovery Specialist
Chickasaw Nation Industries
01.2017 - 08.2018
Receptionist, Warranty Clerk, Customer Service Rep
David Stanley Dodge
09.2014 - 01.2017
Nursing assistant
Oklahoma Heart Hospital
08.2013 - 08.2014
Customer Service Rep.
David Stanley Dodge
08.2012 - 06.2013
Waitress
Santa Fe Cattle Co
09.2011 - 03.2012
Carhop/Assistant Manager
Sonic Drive-In
07.2009 - 07.2012
High School Diploma -
Harrah High School
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