Emily Marshall
Texas Health Physician Group
Mabank
1
Certification
13
years of professional experience
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Work History
Medical Receptionist
1 Year 10 Months- Ensured accurate patient registration, verifying insurance information and demographics.
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted in resolving patient inquiries and concerns to enhance customer satisfaction.
- Collaborated with healthcare providers to streamline communication and improve service delivery.
Front Office Staff, Front Lead
1 Year 2 Months- Scheduling appointments in a fast pace high, call volume setting in an office that sees 130 to 160 patients a day
- Validating insurance, making sure that each patient has an active insurance policy on file
- Ensured insurance card was updated to reflect current patient information.
- Calling to confirm next day appointments
- Collected deductible and co-pay payments from patients and posted charges at day's end, ensuring accurate financial records.
- Organized incoming faxes for efficient processing and retrieval. and sending faxes, filing paperwork, cleaning office area, stocking supplies.
Unit Secretary/Lead Patient Care Technician
4 Years 9 Months- Helped open the Medical Oncology unit, which won unit of distinction in 2021 and was the number one medical surgical unit for HCA in 2022
- As a lead pct, I came up with numerous processes to create better workflow for the techs on the floor and to improve the quality of care given to patients
- Implemented protocols through audits for safety and paperwork compliance
- Efficient multi-tasker who does various things at a time from: answering the phones; coordinating between doctors and nurses with orders/instructions; faxing chemo orders; and assisting all staff, patients, and family members, to name a few things.
Certified Nursing Assistant
1 Year 1 Month- Helped open a new building at the facility
- Built strong personal connections as I cared for the residents in their 'homes'
- Transported residents to their doctors' appointments.
Dialysis Therapist and Patient Care Technician
6 Months- Accessed fistulas and graft for dialysis treatment
- Ran the whole dialysis treatment according to order, set the machine up, took vitals, and learned how a dialysis machine works
- Worked along side a nurse for assistance at times.
Certified Nursing Assistant/Medical Receptionist
5 Years 8 Months- Assisted the residents with ADLs and getting them set for the day.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- During the COVID-19 pandemic I became a visitor and employee screener.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients and family members.
File Clerk and Rehab Technician
2 Years 9 Months- Filed paperwork: new evaluations, recertifications, progress notes, and daily census
- Verified medical billing codes to make sure the system matched with the evaluations
- Assist the therapist with every patient need and cleaning the equipment.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Patient Care Attendant
8 Months- First hospital job on a medical/surgical and pediatrics unit
- Job duties included: vital signs, taking blood sugars, assisting nursing with bedside skills, and to ensure all patients had all their needs met.
Certified Nursing Assistant
1 Year 9 Months- First job as a CNA, taking care of residents came as a natural thing to me
- I learned to be efficient with helping the residents accomplish activities of daily living (ADLs) from making their beds to helping them bathe and getting to know each resident's personal life story.
Education
Associates Degree of Liberal Arts
High School Diploma
Skills
Basic working knowledge of Microsoft Office
Knowedgeable with the following EHR systems: OneChart
Rehab Optima
Meditech
and Office Practicum. Epic
35 WPM typing speed
Organization
Time Management
Problem Solving
Certification
- Certified Nursing Assistant
- Basic Life Support
- Hemodialysis Therapist
Timeline
Medical Receptionist
Texas Health Physician Group
10.2024 - CurrentRead More
Front Office Staff, Front Lead
Lake Ray Hubbard Pediatrics
06.2023 - 08.2024Read More
Dialysis Therapist and Patient Care Technician
Fresenius Medical Center
04.2022 - 10.2022Read More
Certified Nursing Assistant
Mabank Nursing Center
12.2021 - 01.2023Read More
Unit Secretary/Lead Patient Care Technician
Medical City Plano, Medical Oncology
09.2018 - 06.2023Read More
File Clerk and Rehab Technician
Reliant Rehabilitation
05.2017 - 02.2020Read More
Certified Nursing Assistant/Medical Receptionist
Ridgecrest Rehabilitation and Healthcare
03.2016 - 11.2021Read More
Patient Care Attendant
East Texas Medical Center of Athens
07.2015 - 03.2016Read More
Certified Nursing Assistant
Cedar Lake Nursing Home
10.2013 - 07.2015Read More
Mabank High School
High School Diploma
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Trinity Valley Community College
Associates Degree of Liberal Arts
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