Emily Stevenson
Sheffield,OH
Summary
I offer a strong foundation in leadership principles, combined with dedication to learning and growing in this role. I bring the ability to quickly grasp industry-specific knowledge and develop critical skills needed for success. My previous work experience has prepared me for many positions where I can learn new skills and utilize my old ones.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Coach
Avon Lake High School
12.2024 - Current
- Fostered a positive team environment with clear communication and motivational techniques.
- Worked with diverse populations, fitness levels, and ages.
- Designed comprehensive sport, performance, and fitness workouts.
- Instill teamwork and hard work in each athlete by working with them to strengthen and improve skill development.
- Assist with promotional strategies for upcoming fundraisers and events.
Bartender
Traveling Tenders
08.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Customer Service Representative
Cabela's
08.2020 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted with cashier services, boat registrations, money handling, hunting and fishing licenses.
- Recognized for excellent customer service by customers.
Education
Associate of Applied Science - Occupational Therapy
Lorain County Community College/ EHOVE
Elyria, OH05-2026
Associate of Applied Science - Sports And Fitness Administration
Lorain County Community College
Elyria, OH08-2024
High School Diploma -
Midview High School
Grafton, OH05-2019
Skills
- Problem solving
- Customer service
- Interactive listening
- Detail-Oriented Approach
- Leadership
- Microsoft software
- Communication
- Childcare
- Decision making
- Critical thinking
- Adaptability
- Accountability
Certification
- Basic Life Support for Healthcare Providers– American Heart Association.
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- Positive Coaching Alliance
- Sportsmanship
- Lindsay's Law
- Concussion in Sports
- Student Mental Health and Suicide Prevention
- Fundamentals of Coaching
- Ohio Alcohol Seller Server Course
Timeline
Head Coach
Avon Lake High School
12.2024 - Current
Bartender
Traveling Tenders
08.2023 - Current
Customer Service Representative
Cabela's
08.2020 - 02.2022
Associate of Applied Science - Occupational Therapy
Lorain County Community College/ EHOVE
Associate of Applied Science - Sports And Fitness Administration
Lorain County Community College
High School Diploma -
Midview High School
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