Emily Stone - Joh
BOZEMAN,MT
Summary
Customer-focused Retail Management Professional experienced in enhancing customer satisfaction and driving sales growth. Achieved significant increases in satisfaction scores while managing store operations, inventory, and team performance. Committed to delivering high-quality service and building strong relationships in remote environments.
Overview
1
1
year of post-secondary education
11
11
years of professional experience
Work History
Manager
Red Wing Shoes
Bozeman, MT
01.2021 - 01.2026
- Managed store inventory movement, ensuring accurate stock levels, timely reordering, and organized receiving processes
- Built and maintained employee schedules to ensure consistent customer coverage and smooth day-to-day operations
- Compiled and analyzed sales, inventory, and performance data to enhance reporting and guide business decisions
- Served as the primary point of contact for customer questions and concerns, ensuring a consistent, high-quality service experience
- Managed expense budgets and accounts receivable, ensuring store profitability and financial stability
- Developed new business through customer relationships and identified opportunities to increase store revenue
- Conducted outside sales, proactively recruiting new accounts and bringing in business for the company
Manager in Training
State Beauty Supply
Aurora, CO
01.2018 - 01.2020
- Delivered exceptional customer service, contributing to a 70% increase in satisfaction scores
- Resolved customer concerns and product inquiries, collaborating with General Manager on complex issues
- Resolved customer concerns and product questions directly, partnering with the General Manager on more complex issues
- Monitored inventory levels and maintained accurate sales, returns, and stock records across company databases
- Monitored inventory levels and maintained accurate records of sales, returns, and stock availability across company databases
Assistant Manager
Chick-fil-A
Greenwood Village, CO
01.2017 - 01.2018
- Managed day-to-day customer service, staffing, and operations for high-volume location, leading to recognition from senior management for enhancing store performance
- Trained and supported team members on service standards and issue resolution to improve customer satisfaction
- Planned schedules and delegated assignments to optimize customer coverage and service response
Sales Associate
CosmoProf
Aurora, CO
01.2015 - 01.2016
- Guided customers in product selection and addressed order inquiries to enhance shopping experience
- Assisted customers in choosing beauty products tailored to their needs.
- Guided customers in selecting beauty products that matched their preferences.
- Organized product displays for attractive presentation in the store.
- Maintained product displays to ensure an appealing shopping environment.
Education
The Cosmetology School
Parker, CO 08.2015 - 02.2016
Skills
- Sales Strategy
- Sales development
- CRM & Data Entry
- Order and Inventory Management
- Customer support
- Conflict Resolution
- Staff Training and Leadership
- Time management
- Communication skills
Timeline
Manager
Red Wing Shoes
01.2021 - 01.2026
Manager in Training
State Beauty Supply
01.2018 - 01.2020
Assistant Manager
Chick-fil-A
01.2017 - 01.2018
The Cosmetology School
08.2015 - 02.2016
Sales Associate
CosmoProf
01.2015 - 01.2016