Emily Swick

• Reduced patient anxiety through clear communication and compassionate care during blood collection procedures.
• Maintained a safe and clean work environment by enforcing strict adherence to infection control policies and procedures.
• Boosted morale among team members through recognition programs that highlighted exceptional performance.
• Enhanced patient satisfaction by providing efficient and professional phlebotomy services.
• Ensured compliance with all regulatory requirements pertaining to phlebotomy procedures, documentation, and record-keeping practices.

• Assisted in maintaining inventory levels of supplies and equipment for the phlebotomy department, minimizing downtime due to shortages.
• Performed venipuncture, capillary puncture, and other blood collection methods according to established protocols while prioritizing patient safety.
• Streamlined workflow for the phlebotomy team, resulting in reduced wait times for patients.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Centrifuged blood samples as outlined in clinical protocols.
• Package and ship specimens to central lab daily.
• Use personal protective equipment correctly to protect coworkers and patients.
• Establish and maintain positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Organize daily work based on collection priority.
• Track and collect specimens by initialing, dating, and noting times of collection.
• Address questions and concerns to educate patients on collection process and procedures.

• Participate in continuing education programs to stay up to date on new technologies and procedures.
• Collect blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Adhere to HIPAA standards and maintain patient confidentiality in all interactions.
• Verify patients' identification for proper sample collection.
• Perform venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
• Speek with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
• Assist in training and onboarding new phlebotomists.
• Review and process requisitions for laboratory tests.
• Monitor supply levels and placed orders for laboratory supplies.
• Validate blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing.
• Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answer phone promptly and direct incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolve customer problems and complaints.
• Support office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Correspond with clients through email, telephone, or postal mail.
• Demonstrate strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Play an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Checked patient insurance, demographic, and health history to keep information current.

• Successful helped to start up NOMS main laboratory along with the ten outpatient labs that are all ran and staffed by Quest Diagnostics as of 2022 after the closing of the main laboratory,
• Improved efficiency within the department by

creating clear guidelines for equipment maintenance schedules and daily operational tasks.

• Managed scheduling and staffing of the phlebotomy team, ensuring coverage during peak hours.
• Developed training materials and conducted regular educational sessions for the phlebotomy team to stay updated on industry best practices.
• Conducted audits on collected samples to verify adherence to proper identification protocols, reducing potential errors in test results.
• Reduced patient anxiety through clear communication and compassionate care during blood collection procedures.
• Maintained a safe and clean work environment by enforcing strict adherence to infection control policies and procedures.
• Boosted morale among team members through recognition programs that highlighted exceptional performance.
• Enhanced patient satisfaction by providing efficient and professional phlebotomy services.
• Ensured compliance with all regulatory requirements pertaining to phlebotomy procedures, documentation, and record-keeping practices.
• Evaluated employee performance regularly for continuous improvement in service delivery and skills development among team members.
• Assisted in maintaining inventory levels of supplies and equipment for the phlebotomy department, minimizing downtime due to shortages.
• Performed venipuncture, capillary puncture, and other blood collection methods according to established protocols while prioritizing patient safety.
• Streamlined workflow for the phlebotomy team, resulting in reduced wait times for patients.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Centrifuged blood samples as outlined in clinical protocols.
• Packaged and shipped specimens to central lab daily.
• Used personal protective equipment correctly to protect coworkers and patients.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Organized daily work based on collection priority.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Reviewed patient records for accuracy and completeness.
• Handled insurance verification tasks using Harvest and Quest connect to validate patient insurance information.
• Participated in continuing education programs to stay up to date on new technologies and procedures.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Verified patients' identification for proper sample collection.
• Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
• Assisted in training and onboarding new phlebotomists.
• Reviewed and processed requisitions for laboratory tests.
• Monitored supply levels and placed orders for laboratory supplies.
• Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
• Collaborated with management to improve internal processes and procedures for better workflow optimization.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Checked patient insurance, demographic, and health history to keep information current.
• Hosted several phlebotomy students from various schools and or colleges.

• Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
• Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
• Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
• Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
• Evaluated and determined the most appropriate venipuncture site to minimize patient discomfort during blood collection procedures.
• Reduced patient wait times with efficient scheduling and timely blood draws.
• Demonstrated adaptability in handling various types of patients, including pediatrics, geriatrics, and special needs individuals.
• Upheld strict confidentiality standards to protect sensitive patient information in accordance with HIPAA regulations.
• Exhibited strong interpersonal skills when interacting with patients from various cultural backgrounds to establish rapport quickly.
• Provided compassionate care for anxious patients throughout the phlebotomy process, easing fears and creating a positive experience.
• Increased patient satisfaction by addressing concerns and answering questions about the phlebotomy process.
• Ensured accurate specimen collection by following established phlebotomy protocols and guidelines.
• Assisted in streamlining workflows by participating in continuous improvement initiatives aimed at enhancing phlebotomy department efficiency.
• Streamlined workflow by organizing supplies and maintaining a clean work area to optimize efficiency.
• Upheld quality control standards by regularly calibrating equipment and monitoring inventory levels of essential supplies.
• Improved overall lab operations through meticulous record-keeping of patient demographics, test requests, and specimen data.
• Enhanced overall lab productivity by maintaining an exceptional punctuality record and demonstrating a strong work ethic as a Certified Phlebotomy Technician.
• Supported lab technicians by properly preparing specimens for analysis, expediting results processing times.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Used personal protective equipment correctly to protect coworkers and patients.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Packaged and shipped specimens to central lab daily.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Participated in continuing education programs to stay up to date on new technologies and procedures.
• Centrifuged blood samples as outlined in clinical protocols.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Collected blood samples in accordance with laboratory protocols and regulations.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
• Monitored supply levels and placed orders for laboratory supplies.
• Verified proper storage and transportation of specimens to laboratories.
• Reviewed and processed requisitions for laboratory tests.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Participated in quality assurance and competency assessment initiatives.
• Worked in an IOP setting for three physicians, and four Nurse Practitioners with no supervision.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.

• Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
• Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
• Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
• Evaluated and determined the most appropriate venipuncture site to minimize patient discomfort during blood collection procedures.
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Organized daily work based on collection priority.
• Exhibited strong interpersonal skills when interacting with patients from various cultural backgrounds to establish rapport quickly.
• Demonstrated adaptability in handling various types of patients, including pediatrics, geriatrics, and special needs individuals.
• Reduced patient wait times with efficient scheduling and timely blood draws.
• Upheld strict confidentiality standards to protect sensitive patient information in accordance with HIPAA regulations.
• Provided compassionate care for anxious patients throughout the phlebotomy process, easing fears and creating a positive experience.
• Increased patient satisfaction by addressing concerns and answering questions about the phlebotomy process.
• Ensured accurate specimen collection by following established phlebotomy protocols and guidelines.
• Streamlined workflow by organizing supplies and maintaining a clean work area to optimize efficiency.
• Improved overall lab operations through meticulous record-keeping of patient demographics, test requests, and specimen data.
• Upheld quality control standards by regularly calibrating equipment and monitoring inventory levels of essential supplies.
• Enhanced overall lab productivity by maintaining an exceptional punctuality record and demonstrating a strong work ethic as a Certified Phlebotomy Technician.
• Contributed to team success by training new phlebotomists on proper techniques and best practices.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Used personal protective equipment correctly to protect coworkers and patients.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Monitored patients for reactions and verified sample quality.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Packaged and shipped specimens to central lab daily.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Participated in continuing education programs to stay up to date on new technologies and procedures.
• Reviewed and processed requisitions for laboratory tests.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Worked efficiently in ER, med surge unit, ICU, NICU, and outpatient laboratory.
• Headed and organized various projects and committees.

• Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
• Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
• Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
• Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
• Evaluated and determined the most appropriate venipuncture site to minimize patient discomfort during blood collection procedures.
• Exhibited strong interpersonal skills when interacting with patients from various cultural backgrounds to establish rapport quickly.
• Demonstrated adaptability in handling various types of patients, including pediatrics, geriatrics, and special needs individuals.
• Assisted in streamlining workflows by participating in continuous improvement initiatives aimed at enhancing phlebotomy department efficiency.
• Collaborated with healthcare professionals to provide high-quality care for patients requiring blood tests.
• Upheld quality control standards by regularly calibrating equipment and monitoring inventory levels of essential supplies.
• Enhanced overall lab productivity by maintaining an exceptional punctuality record and demonstrating a strong work ethic as a Certified Phlebotomy Technician.
• Contributed to team success by training new phlebotomists on proper techniques and best practices.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Packaged and shipped specimens to central lab daily.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Participated in continuing education programs to stay up to date on new technologies and procedures.
• Reviewed and processed requisitions for laboratory tests.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Called and faxed pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Successfully preformed phlebotomy on all age levels.
• Collected and documented patient medical information such as blood pressure and weight.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Taught patients about medications, procedures, and care plan instructions.
• Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.