Emily Taylor
Buena Vista,US
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
22
22
years of professional experience
Work History
Executive Administrative Assistant
VMI
Lexington, VA
04.2022 - Current
- Managed external contacts and kept track of periodic communication needed for priority actions.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Coordinated and facilitated successful training programs to increase employee engagement, retention and professional development.
- Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
Administrative Assistant to the Deputy Commandant
VMI
Lexington, VA
04.2022 - Current
- Recorded facts and prepared reports to document incidents and activities for later use in honor court cases and suspension packets.
- Maintained Cadet Penalty Tour's. Tracking stats, assuring the first worked them off to walk across stage.
- Aggregated and analyzed internal strategies to assess performance drivers and identify insights on Cadet discipline.
- Managed Cadet Permits.
- Managed Cadet rooms and conflict resolution to maintain rooming assignment.
Owner/Operator
Exclusively You Fitness & Nutrition
Goldsboro, NC
09.2018 - 09.2021
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Taught clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations. Focused on Corrective exercise therapy for Veterans, seniors, and special cases.
- Grew a business organically from 0 to a 6 figure income in 2 years.
- Partnered with local businesses to develop health & wellness programs for their companies, partnered with local chamber to host a wide variety of events to support the community.
Manager/Trainer
One 2 One
Goldsboro, NC
03.2013 - 09.2018
- Secured contracts with local school districts to provide athletic training to students.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results and marketing. Increased sales by 76%
- Taught nutrition classes, health and wellness, and gave grocery store tours.
Contractor
Curves Fitness
Goldsboro, NC
01.2010 - 12.2012
- Facilitated communication and collaboration among disputants using mediation methods.
- Facilitated growth and increased brand awareness by working with owner to build and maintain key business relationships.
- Planned instruction to achieve objectives based upon employee and client needs and established curriculum.
Billing & Collections Director
AK Digitel
Anchorage, AK
01.2005 - 09.2009
- Completed investigations of customer accounts and payment histories.
- Collaborated with legal resources and recovery teams to manage default issues.
- Developed and improved procedures for collection of past due amounts. Saved company tens of thousands of dollars.
- Balanced batch summary reports for verification and approval.
- Implemented and manged the federal program. Maintained and kept us in compliance for the FCC.
- Performed internal audits on employees and retail locations.
Aerospace Ground Equipment Journeyman
USAF
09.2001 - 12.2004
- Employed testing expertise and experience to evaluate and diagnose mechanical and electrical problems.
- Performed preventive and corrective maintenance actions to keep equipment operating at peak performance.
- Read and understood directives, manuals, diagrams and schematics to perform accurate work.
- Performed technical planning, system integration and verification and validation along with involved risks for total systems.
Education
Bachelor of Arts - Business Administration And Management
Capella University
Minneapolis, MNSkills
- Leadership
- Problem Solving
- Communication
- Training & Development
- Organizational
- Empathetic
Timeline
Executive Administrative Assistant
VMI
04.2022 - Current
Administrative Assistant to the Deputy Commandant
VMI
04.2022 - Current
Owner/Operator
Exclusively You Fitness & Nutrition
09.2018 - 09.2021
Manager/Trainer
One 2 One
03.2013 - 09.2018
Contractor
Curves Fitness
01.2010 - 12.2012
Billing & Collections Director
AK Digitel
01.2005 - 09.2009
Aerospace Ground Equipment Journeyman
USAF
09.2001 - 12.2004
Bachelor of Arts - Business Administration And Management
Capella University