Emily Taylor
Austin,TX
Summary
Experienced Solution Engineer - Problem-solver, strong leadership qualities, and collaborative. I thrive in dynamic environments where I can leverage my expertise to drive success and I am dedicated to delivering high-quality solutions that optimize performance for the team.
Overview
8
8
years of professional experience
Work History
Senior Solutions Engineer
MINDBODY
09.2021 - Current
- Worked closely alongside the Land & Expand Sales teams to provide exceptional pre-sales support which contributed to increased sales revenue and proper customer expectations.
- Presented complex technical workflows during live demonstrations with prospects/customers, built trust, and established credibility as a subject matter expert in the software.
- Stayed current with industry trends and competitive insight.
- Collaborated with my team as well as cross-functional teams such as sales, enablement, implementation, marketing, and product to align technical solutions, communication, and training based on business objectives.
- Identified gaps with internal processes and developed solutions to improve day to day workflows.
- Developed and led internal training sessions including new hire training, certifications, and product training for tenured reps.
- Hit and exceeded quota each quarter while on this team.
- Promoted to Senior Solution Engineer in March 2023.
SMB Sales Specialist
MINDBODY
05.2019 - 09.2021
- Worked with prospective customers in the Fitness and Integrative Health industry in various ways including inbound and outbound calls, emails, lead sourcing, and other social media platforms.
- Consistently achieve monthly and quarterly quota goals.
Implementation Specialist
MINDBODY
04.2018 - 04.2019
- Delivered training for customers to help onboard the software with training sessions, managing accounts, and providing support.
- Established training expectations, created motivating goals, and set timelines for customers throughout training.
Implementation Coordinator
MINDBODY
10.2016 - 03.2018
- Responsible for taking inbound calls from clients who need to schedule training, reschedule training, transfer internally to another department, or answer any question the client may have.
Education
Bachelor of Science - Kinesiology
California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA06.2015
Skills
- Team Collaboration
- Communication
- Leadership
- Detail Oriented
- Project Management
- Problem Solving
- Customer Focused
Timeline
Senior Solutions Engineer
MINDBODY
09.2021 - Current
SMB Sales Specialist
MINDBODY
05.2019 - 09.2021
Implementation Specialist
MINDBODY
04.2018 - 04.2019
Implementation Coordinator
MINDBODY
10.2016 - 03.2018
Bachelor of Science - Kinesiology
California Polytechnic State University-San Luis Obispo
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