Emily Tiberi
Cecilton,MD
Summary
Dedicated professional with a strong background in hospitality. Skilled in complaint resolution, team training, and operational efficiency. Committed to enhancing customer satisfaction and driving repeat business.
Overview
17
17
years of professional experience
Work History
Server Bartender
Chesapeake Inn Restaurant
Chesapeake City, Maryland
09.2019 - Current
- Managed guest orders using point-of-sale systems efficiently and accurately.
- Provided excellent customer service to ensure satisfaction.
- Handled guest complaints promptly to enhance dining experience satisfaction.
- Served large groups of customers efficiently during peak hours.
- Recommended menu items based on customer preferences and dietary restrictions.
- Assisted in training new servers on restaurant protocols and service standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Participated in team meetings to improve service quality and operational efficiency.
Bar Manager
Bayard House Restaurant
Chesapeake City
08.2018 - 09.2019
- Managed daily bar operations and ensured adherence to health and safety standards.
- Trained and supervised bartenders in mixology techniques and customer service skills.
- Oversaw inventory management, including ordering supplies and controlling stock levels.
- Developed creative cocktail menus to enhance customer experience and engagement.
- Implemented promotional events to attract new customers and retain regulars at the bar.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
Long Term Care Pharmacy Technician
Northside Pharmacy
Elkton, MD
02.2016 - 08.2018
- Collaborated with healthcare providers to ensure prescription accuracy and completeness.
- Assisted pharmacists in preparing medications and compounding pharmaceutical products.
- Managed inventory levels and organized stock for timely medication access.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Trained new pharmacy staff on operational procedures and customer service standards.
- Provided customer service by answering questions and addressing concerns effectively.
- Maintained a clean and organized work environment in compliance with safety regulations.
Server Manager
Grotto Pizza
Rehoboth Beach, Delaware
05.2009 - 10.2015
- Managed daily operations of fast-paced restaurant environment.
- Trained and supervised staff to ensure excellent customer service.
- Coordinated scheduling to optimize team efficiency and coverage.
- Implemented training programs for new hires on restaurant policies.
- Resolved customer complaints to maintain high satisfaction levels.
- Enforced health and safety regulations in dining area and kitchen.
- VerifIed and confirmed staff schedules to properly cover shifts.
Education
Bohemia Manor High School
Chesapeake City, MDSkills
- Point-of-sale systems
- Cash handling
- Inventory management
- Food safety regulations
- Staff training
- Operational efficiency
- Customer upselling
- Exceptional customer service
- Complaint resolution
- Relationship management
- Time management
- Effective communication
- Attention to detail
- Problem solving
- Performance improvement
References
References available upon request.
Timeline
Server Bartender
Chesapeake Inn Restaurant
09.2019 - Current
Bar Manager
Bayard House Restaurant
08.2018 - 09.2019
Long Term Care Pharmacy Technician
Northside Pharmacy
02.2016 - 08.2018
Server Manager
Grotto Pizza
05.2009 - 10.2015
Bohemia Manor High School