Emily Toms

• Crafted quality coffee drinks while ensuring customer satisfaction in a clean, welcoming environment.
• Followed health and safety protocols, processed transactions accurately, and managed inventory to reduce waste.
• Exceeded sales targets through upselling techniques, boosting transaction values and earning positive customer feedback.
• Streamlined coffee preparation, reducing wait times and improving service efficiency.
• Fostered teamwork during peak hours and mentored new baristas to accelerate their development.

Biggby Coffee

2021-2024

• Mentored new team members as a Shift Leader and Trainer, fostering a positive work environment and enhancing customer satisfaction.
• Streamlined training processes, improving new hire proficiency and team productivity.
• Collaborated with management on beverage recipe innovations, driving sales of specialty drinks.
• Ensured strict adherence to health and safety protocols, maintaining product quality and cleanliness.
• Delivered exceptional customer service, building strong relationships with customers and encouraging repeat business.
• Developed skills in time management, food and drink preparation, and safety compliance over three years of experience.