Professional Summary
Overview
Work History
Education
Skills
Timeline

Emily Torres

Chick fila
Westminster,CA
3
years of professional experience

Customer service professional handling complaints, payment issues, and order support in a retail environment. Keeps conversations calm and productive while answering questions, resolving concerns, and protecting a positive customer experience. Strengthens service quality through issue resolution and dependable follow-through.

Work History

Team Member

7 Months
Chick fila | 01.2026 - 08.2026
  • Handle many customer interactions per shift with fast, friendly service in a busy restaurant setting.
  • Deliver friendly customer service while handling questions, complaints, and routine issue resolution with patience.
  • Work efficiently with team members during busy shifts to keep service moving and maintain a cooperative workplace.

Cashier

2 Years 2 Months
JCPenney | 09.2023 - 11.2025
  • Processed many refund transactions while keeping register counts accurate and receipts organized.
  • Communicated with customers to resolve complaints and explain merchandise or return policies clearly.
  • Delivered friendly service that earned acknowledgements from customers and supervisors.

Education

Bachelor of Art - Business, Accounting

Cal State Fullerton | Fullerton, CA | 01-2028
  • Expected graduation: 2028.
  • Degree in progress at Cal State Fullerton bachelor’s degree in business to major in accounting
  • 3.3 GPA

Associate of Science - AS-T Business Administration

Cypress College | Cypress, CA | 05-2026

Skills

Customer service
Customer complaint resolution
Sales floor support
Teamwork
Cash handling
Refund processing

Timeline

Team Member

Chick fila
01.2026 - 08.2026Read More

Cashier

JCPenney
09.2023 - 11.2025Read More

Cal State Fullerton

Bachelor of Art from Business, Accounting
Read More

Cypress College

Associate of Science from AS-T Business Administration
Read More
Emily Torres