Emily Townsend
Bradenton,FL
Summary
Energetic and positive individual with strong interpersonal and communication skills. Knowledgeable about operational procedures and customer service, bringing effective team coordination and training abilities. Capable of fostering productive work environment that enhances team performance.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's
07.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Crew Member
Defy Bradenton
02.2022 - 05.2023
- Recommended memberships to guests.
- Monitored adherence to safety guidelines and instructed guests on proper trampoline usage, minimizing the risk of injuries during park visits.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Administered first aid as necessary during emergencies, prioritizing guest safety above all else.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Issued tickets to customers and collected payment and fees for desired services.
Education
Cosmotology
Manatee Technical College
Bradenton, FL10-2024
High School Diploma -
Braden River High School
Bradenton, FL05-2023
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Cleaning and sanitation
- POS systems
- Opening and closing procedures
- Product knowledge
- Work Planning and Prioritization
- Nail art techniques
- Problem-solving skills
- Gel application
Timeline
Crew Trainer
McDonald's
07.2023 - Current
Crew Member
Defy Bradenton
02.2022 - 05.2023
Cosmotology
Manatee Technical College
High School Diploma -
Braden River High School
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