Emily Treadway
Minot,USA
Summary
Customer Experience Specialist with background in enhancing client satisfaction and loyalty through effective communication and problem-solving. Strong emphasis on team collaboration, achieving results, and adapting to evolving needs. Skilled in conflict resolution, process optimization, and customer relationship management. Known for reliability and proactive approach to improving service standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Ulta Beauty
Minot, ND
08.2023 - Current
- Lead daily operational functions in alignment with company mission, vision and values.
- Oversee cycle counts, RTV processing, Planograms and inventory adjustments.
- Drive sales performance through operational efficiency and business analysis.
- Build and manage staff schedules based on business needs and performance growth.
- Champion and complete Aura reports accurately and efficiently.
- Develop and train team members to step into leadership roles.
- Foster a high-performing team culture focused on results and accountability.
- Key Achievements: Built and developed a team capable of independently executing operational leadership tasks. Strengthened inventory accuracy, reporting efficiency and consistently maintained strong operational standards while meeting business goals. Directed day-to-day operations, customer service and staff coordination in general manager absence.
Server/Catering
Sonny's BBQ
Warner Robins, GA
09.2018 - 07.2022
- Delivered high quality customer service.
- Processed financial transactions and balanced cash.
- Built strong customer relationships.
- Supported large-scale catering operations.
Communications Officer
Houston County Sheriff's Office
Warner Robins, GA
06.2021 - 06.2022
- Received and processed emergency and non-emergency calls.
- Dispatched appropriate emergency responders efficiently and accurately.
- Maintained calm, professional communication during high-stress situations.
- Demonstrated strong judgment and quick decision-making under pressure.
- Entered and documented critical information accurately in real time.
Emergency Medical Technician (EMT)
343 Ambulance Service
Perry, GA
07.2019 - 06.2021
- Provides safe and timely transport for patients who require medical assistance. Assist patients traveling to and from hospital, nursing homes, dialysis treatments.
- Operating medical equipment.
- Maintaining patient comfort.
- Following safety protocols.
- Communicating effectively with healthcare staff and patients.
- Ensuring medical equipment and vehicles are clean and stocked.
Medical Billing
Virtua Hospital
Voorhees, NJ
07.2018 - 10.2018
- Submitting insurance.
- Translating services into billing codes.
- Submitting insurance claims.
Education
Emergency Medical Services (College) -
Central Georgia Technical College
Macon, GA05-2021
Skills
- Microsoft Excel
- Inventory management
- Training & development
- Customer service
- Leadership
- Team management
- Loss prevention
- Business analysis
- Microsoft Office
- Communication skills
- Operations management
- Team leadership
- Problem-solving
- Project management
Certification
Driver's License
Timeline
Operations Manager
Ulta Beauty
08.2023 - Current
Communications Officer
Houston County Sheriff's Office
06.2021 - 06.2022
Emergency Medical Technician (EMT)
343 Ambulance Service
07.2019 - 06.2021
Server/Catering
Sonny's BBQ
09.2018 - 07.2022
Medical Billing
Virtua Hospital
07.2018 - 10.2018
Emergency Medical Services (College) -
Central Georgia Technical College