Emily Trinidad
Chicago,IL
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Andy’s Frozen Custard
06.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Placed truck orders to restock on product for the week.
- Used excel to track income and sale reports.
Cashier
Dunkin’ Donuts
03.2021 - 12.2021
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Cashier
Hermann Werner
11.2019 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped train new crew members with handling cash and credit cards.
Education
High School Diploma -
Back of The Yards College Prep
Chicago06.2021
Skills
- Cash Handling
- Decision-Making
- Employee Training
- Opening and closing procedures
- Handling Customer Complaints
- Training and mentoring
- Team Development
- Quality Assurance
- Energetic and Enthusiastic
- Staff Motivation
Certification
Food Handlers
Timeline
Shift Manager
Andy’s Frozen Custard
06.2022 - Current
Cashier
Dunkin’ Donuts
03.2021 - 12.2021
Cashier
Hermann Werner
11.2019 - 12.2021
High School Diploma -
Back of The Yards College Prep
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