Emily Trosclair
Mobile
Summary
Self-directed professional with experience owning and operating a small service business, delivering high-quality customer support while managing scheduling, client communication, and daily operations. Proven ability to work independently, maintain accurate digital records, and balance competing priorities in a fast-paced environment. Strong communicator with a service-oriented mindset, adaptable to new tools and workflows, and well-suited for remote, detail-driven roles.
Overview
9
9
years of professional experience
Work History
Small Business Owner
Emmy Lou's Dog Grooming
Mobile
05.2024 - Current
- Managed all daily business operations, scheduling, client communication, and payments
- Built and maintained relationships with repeat customers
- Handled invoicing, pricing, and cash/card transactions
- Managed time independently to meet appointments and deadlines
- Resolved customer concerns professionally and efficiently
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Established partnerships with other businesses in related industries for mutual benefit.
Pet Care & Grooming Specialist
PetSmart Charities
Mobile
02.2021 - 04.2024
- Communicated clearly with pet owners to assess needs, explain services, and manage expectations — often handling sensitive or emotional situations
- Managed appointment scheduling, client records, and service notes using PetSmart’s internal systems
- Worked independently in a fast-paced environment while meeting strict time, safety, and quality standards
- Resolved customer concerns professionally, escalating issues when appropriate to ensure positive outcomes
- Balanced multiple appointments and priorities daily while meeting deadlines without direct supervision
- Collaborated with team members and managers using in-store communication tools and written updates
Customer Service & Operations
Food Service Industry- Various Employers
Mobile
06.2017 - 01.2021
- Delivered fast, professional customer service in high-volume environments
- Managed multiple tasks simultaneously while maintaining accuracy
- Communicated clearly with team members to ensure smooth operations
- Handled cash, POS systems, and order accuracy
- Adapted quickly to changing priorities and customer needs
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Baker High School
Mobile, AL05-2020
Skills
- Customer Service & Professional Communication
- Time Management & Independent Work
- Scheduling, Calendar & Workflow Management
- Digital Record Keeping & Documentation
- Client Relationship Management (CRM/POS Systems)
- Problem Solving & Conflict Resolution
- Attention to Detail & Quality Control
- Adaptability & Fast Learning of New Software
Timeline
Small Business Owner
Emmy Lou's Dog Grooming
05.2024 - Current
Pet Care & Grooming Specialist
PetSmart Charities
02.2021 - 04.2024
Customer Service & Operations
Food Service Industry- Various Employers
06.2017 - 01.2021
High School Diploma -
Baker High School