Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Tucker

Cincinnati,OH

Summary

Goal-oriented professional successfully assisting companies by developing and implementing updates to operational standards, providing effective training, and reporting to various stake-holders. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.

Overview

6
6
years of professional experience

Work History

Accounts Payable Coordinator

Valley Asphalt
Cincinnati, OH
10.2022 - Current
  • Ensured on-time and efficient processing of invoices for multiple companies.
  • Improved on-time Concur expense reporting by 97% through successful implementation and process optimization.
  • Produced informative training documents and best practice guides addressing key areas within the Accounts Payable department, including 1099 reporting.
  • Attended meetings and provided constructive input regarding upcoming Workday implementation.
  • Partnered with third-party consultants to streamline ACH remittance process and layout through software enhancements.

Customer Service Manager

Kroger
Cincinnati, OH
06.2022 - 10.2022
  • Regularly attended department meetings and conference calls to discuss team progress and stay updated on company news.
  • Developed standardized documents for implementation in all Cincinnati-Dayton division stores.
  • Analyzed the needs of the business in schedule writing and proper usage of staff.
  • Lead a large team to provide efficient and friendly customer service on a daily basis.
  • Provided daily solutions for a range of issues faced by employees and customers.

Assistant Customer Service Manager

Kroger
Cincinnati, OH
07.2018 - 06.2022
  • Assisted multiple supervisors to provide excellent customer service and satisfy the needs of the business.
  • Analyzed schedules to ensure coverage and availability for 100+ employees.
  • Successfully implemented policy changes, software upgrades, and system modifications across several stores.
  • Demonstrated exceptional communication skills with various stakeholders including department, store, and company leaders, as well as colleagues and subordinates.
  • Adjusted strategies to accommodate the distinct demands of customers and optimize sales outcomes across varying stores.

Education

Associate of Science -

Southern State Community College
Hillsboro, OH
05-2016

High School Diploma -

Western Brown High School
Mount Orab, OH
05-2016

Skills

  • Vendor Relationship Management
  • Critical Analysis
  • Confident Presentation Skills
  • Analytical Problem Solving
  • Experienced with Microsoft Office Suite
  • Clear Interpersonal Communication

Timeline

Accounts Payable Coordinator

Valley Asphalt
10.2022 - Current

Customer Service Manager

Kroger
06.2022 - 10.2022

Assistant Customer Service Manager

Kroger
07.2018 - 06.2022

Associate of Science -

Southern State Community College

High School Diploma -

Western Brown High School

Similar Profiles

CREATE PROFILE
Emily Tucker