Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Emily Valladares

Portland

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

13
13
years of professional experience

Work History

Director of Shelter Operations

Open Door HousingWorks
04.2025 - Current
  • Oversee daily operations across multiple homeless shelter sites serving over 200+ individuals, ensuring alignment with low-barrier and trauma-informed care principles.
  • Develop and implement policies, procedures, and crisis protocols tailored to the needs of individuals experiencing homelessness, mental barriers, substance use, and chronic trauma.
  • Maintain compliance with local, county, and federal housing and public health regulations, including documentation and reporting.
  • Lead conflict resolution and de-escalation efforts to promote client dignity and staff safety.
  • Analyze data and feedback to improve service delivery, reduce barriers to access, and support long-term stability for participants of the program.

Director of Emergency Services

Open Door HousingWorks
09.2024 - 04.2025
  • Led crisis intervention and resolution for complex cases involving mental health crises, chronic homelessness, substance use, and families at high-risk.
  • Participated in high-level case conferencing with legal teams, housing providers, and medical partners to resolve systemic barriers for individuals with extensive histories of homelessness.
  • Served as a primary contact to law enforcement, city officials, and public safety departments, balancing community safety with the rights and dignity of people experiencing homelessness.

Outreach Program Manager

Open Door HousingWorks
07.2022 - 09.2024
  • Managed two distinct outreach teams which focused on street engagement, encampment response, and shelter navigation across high-impact areas.
  • Supervised daily operations, schedules, and performance of outreach staff while creating trauma-informed, harm reduction-based engagement strategies.
  • Coordinated with enforcement to support individuals in unsheltered settings with high needs and limited access.
  • Facilitated team case conferences and cross-collaboration with shelter, housing, and legal teams to support long-term stabilization and service connections.

Behavior Technician

Angels Reach Foundation
06.2015 - 02.2018
  • Delivered one-on-one Applied Behavior Analysis therapy to children diagnosed with Autism Spectrum Disorder in both school and clinical environments.
  • Collected detailed behavior data throughout sessions to track progress and inform adjustments to therapy plans.
  • Supported children with a ride range of needs including nonverbal communication, sensory processing challenges, and self-regulation strategies.
  • Reinforced positive behaviors through structured routines, play-based learning, and evidence-based behavioral interventions.

Medical Records Clerk

University of Miami Health System
10.2012 - 11.2015
  • Processed patient medical record requests from providers, attorneys, and insurance companies in compliance with HIPPA regulations.
  • Provided frontline support for medical record requests, triaging inquiries and routing complex issues to appropriate staff.
  • Managed physical and electronic filing systems to ensure easy retrieval and recordkeeping compliance.
  • Answered high volumes of inbound calls from patients and third parties requesting medical documentation and status updates.


Education

Anthem High School
Pensacola, FL

Skills

  • Organizational strategy development
  • Cultivating strong partnerships
  • Organizational growth strategies
  • Team management
  • Staff development
  • Influential team leader
  • Crisis response
  • Conflict resolution
  • Leadership development

Languages

Spanish
Native or Bilingual

Timeline

Director of Shelter Operations

Open Door HousingWorks
04.2025 - Current

Director of Emergency Services

Open Door HousingWorks
09.2024 - 04.2025

Outreach Program Manager

Open Door HousingWorks
07.2022 - 09.2024

Behavior Technician

Angels Reach Foundation
06.2015 - 02.2018

Medical Records Clerk

University of Miami Health System
10.2012 - 11.2015

Anthem High School

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