Emily Vanley
Colorado Springs,CO
Summary
Detail-oriented medical assistant skilled in coordinating patient care and effectively communicating with healthcare teams. Demonstrates strong organizational skills and a proactive approach to patient education and support, contributing to improved patient outcomes and efficient workflow management.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Medical Assistant
Colorado Springs Urology
Colorado Springs, Colorado
09.2024 - 04.2026
- Assisted in patient assessments and development of care plans for urology patients.
- Monitored patient vital signs and reported changes to the medical team promptly.
- Collaborated with physicians to coordinate patient treatments and therapies effectively.
- Utilized electronic health record systems for accurate documentation of patient information.
- Educated patients on urology procedures and post-operative care instructions.
- Conducted catheterizations and assisted with diagnostic tests under physician supervision.
- Administered medications, monitored vital signs, and provided patient education regarding postoperative care.
- Provided direct patient care including wound dressing changes, administering injections, collecting specimens for laboratory tests, and performing sterile techniques.
- Monitored the effectiveness of prescribed medication regimens, adjusting dosages as needed based on results of lab tests or symptoms reported by the patient.
- Attended continuing education classes to stay up-to-date on current trends in the field of urology nursing.
- Provided emotional support to patients and families dealing with difficult diagnoses or prognoses.
- Educated patients and families about various treatment options available for urological disorders.
- Prepared equipment for surgery and assisted surgeons during operative procedures.
- Coordinated referrals to specialists when appropriate for further evaluation or management of specific conditions.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy in documentation.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Conducted intake assessments with patients and relatives to gather case history.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Monitored diet, physical activity, behaviors, and other patient factors to assess conditions and adjust treatment plans.
- Delivered information regarding care and medications to patients and caregivers in comprehensible terminology.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Prepared and maintained examination rooms for patient visits.
- Scheduled patient appointments and coordinated follow-up care.
- Managed patient records using electronic health record systems.
- Administered injections, medications, and treatments according to physician orders.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Coordinated patient appointment schedules to ensure efficient time management. for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Managed incoming phone calls to assist patients and address inquiries promptly., scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Medical Assistant/ Prior Authorization
Matthews Vu Medical Group
Colorado Springs, CO
01.2022 - 01.2024
- Obtained prior authorizations for medications and procedures through effective communication with insurance providers to facilitate timely patient care.
- Obtaining prior authorizations for medications and/or procedures
- Rooming/Triage patients. Obtaining vitals and primary complaint
- Prepared patient charts by organizing lab results, imaging results, and referral correspondence for provider review, ensuring all necessary documentation was readily available.
- Ensured proper document handling by sending those needing signatures to the appropriate provider.. Assigning documents to the correct file. Sending ones requiring signature to the appropriate provider
- Taking care of messages from patients to providers such as refills, questions about results or general health questions. Sending message to the patient from provider explaining the above.
- Delivered comprehensive patient care by supporting patients throughout the entire medical process, enhancing their experience and satisfaction.
Assistant Manager
Family Healthcare Associates, LLC.
Colorado Springs, CO
09.2004 - 01.2007
- Supervised medical assistants and managed scheduling and payroll.
- Scheduled and managed appointments for new and established patients, greeted arrivals, and verified insurance coverage including commercial, Medicare, Medicaid, and Tricare.
- Completed new patient registration process.
- Coordinated procurement of necessary medical and office supplies.
- Processed co-payments and self-pay transactions.
- Utilized Alteer Office System for managing electronic medical records.
- Corresponded with insurance companies in reference to eligibility, benefits and claims.
- Cultivated strong professional relationships with staff and patients, enhancing communication and service quality.
Assistant Manager
Mail Boxes Etc (now known as The UPS Store)
Colorado Springs, CO
08.1999 - 01.2001
- Safely pack and ship customers’ items via UPS, FedEX, and United States Postal Service.
- Sorted and placed mail into rented mailboxes, ensuring timely and accurate distribution.
- Notarized documents for customers and performed opening and closing duties to maintain operational efficiency.
Education
Medical Assistant -
University of New Mexico
Albuquerque, NM01-2006
Bachelor’s degree - Biology
Colorado State University
Fort Collins, CO01-2001
High School Diploma - General education
Willam Palmer High School
Colorado Springs, CO01-1998
Skills
- Eclinical Works
- Patient messaging
- Microsoft Office
- Microsoft Windows
- Alteer
- Healthcare documentation
- Filing/Editing
- Typing (55 wpm)
- Office Procedures
- Telephone Skills
- Communication excellence
- Management Skills
- Customer service
- Vital monitoring
- Electronic health records
- Patient education
- Care planning
- Medical terminology
- Patient coordination
- Insurance verification
- Appointment scheduling
- Workflow management
- Treatment documentation
- Problem solving
- Attention to detail
- Effective communication
- Emotional support
- Team collaboration
- Patient toileting
- Lab equipment setup
- Professional bedside manner
- Patient flow management
- Antigen testing
- Preparing specimens and samples
- Reliable transportation
- Completing insurance forms
- Clinical assessment
- Inventory management
- HIPAA compliance
- Human anatomy and physiology
- Wound care
- Quick problem solver
- Maintaining confidentiality
- Medical transcription
- Vital sign monitors
- Prioritizing stat orders
- Insurance authorizations
- Professional ethics
- Equipment sterilization
- Wound care and irrigation
- Sterilization techniques
- Emergency procedures
- Laboratory specimen collection
- Suture removal
- Direct patient assistance
- Healthcare software
- EKG setup and monitoring
- Catheter change and preparation
- EMR / EHR
- Records management
- Records confidentiality
Employment Skills
- Developed ability to work in a fast-paced atmosphere
- Maintained excellent patient relations and developed customer rapport
- Diplomatically resolved patient complaints on as-needed basis
- Ability to follow instructions well and make decisions with no supervision
- Motivated employees on daily basis
- Maintained all record-keeping procedures without error
- Delegated responsibilities to employees to meet company’s expectations
- Effectively developed telephone communication skills and consistently met quotas
Certification
- Medical Assistant 2006
- Bachelor in Science/Biology 2001
Timeline
Medical Assistant
Colorado Springs Urology
09.2024 - 04.2026
Medical Assistant/ Prior Authorization
Matthews Vu Medical Group
01.2022 - 01.2024
Assistant Manager
Family Healthcare Associates, LLC.
09.2004 - 01.2007
Assistant Manager
Mail Boxes Etc (now known as The UPS Store)
08.1999 - 01.2001
Medical Assistant -
University of New Mexico
Bachelor’s degree - Biology
Colorado State University
High School Diploma - General education
Willam Palmer High School