Emily Vega
Bergenfield,NJ
Summary
Tech savvy well versed in the social media work. Great grabbing the crowds attention on brand or product. Posting calendar and creative ideas for successful marking.
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication in Fluent Spanish as well.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Bergenfield Fitness
02.2023 - Current
- Aided a startup company with their advertisement and marketing.
- Generate 500+ sales including Spanish speakers
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their visit.
- Streamlined gym membership sign-ups, cancellations, billing issues, insurance, and advanced payments for a smoother guest experience.
- Managed team organization, ensuring adequate staffing work for optimal front desk operations.
- Collaborated with coworkers and maintenance to ensure bathrooms, machinery & equipment were cleanand functioning.
- Maintained & organized the cleanliness of the gym.
Digital Marketing Manager
Bergenfield Fitness
Bergenfield, NJ
02.2023 - Current
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Optimized content strategy across multiple channels to support search engine rankings, brand recognition, and user engagement goals.
- Analyzed competitor activity in the marketplace to inform adjustments in positioning, messaging, and promotional strategies.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Drove online sales growth by optimizing product listings and implementing promotional strategies on e-commerce platforms.
- Continuously monitored digital trends to identify new opportunities for leveraging emerging technologies in strategic marketing efforts.
- Increased customer engagement through social media.
Cashier/ Associate
Abercrombie and Fitch
03.2021 - 11.2021
- Cashier/ Register
- Helping Customers
- General Cleaning + Additional COVID Cleaning,
- Re-stocking products
- Folding
Receptionist
Spinal Rehabilitation
10.2020 - 04.2021
- Answering phone calls
- Scheduling appointments
- Walking patients in
- General Cleaning + Additional Covid Cleaning
- Filing
- Insurance and Payments/ Co-pay
Education
Currently A Sophomore - International Business
Montclair State University
06.2026
Graduate of 2021, AP Psychology, AP Macroeconomics, Forensics, Public Speaking, Digital Photography, Native Honors Speakers -
Bergenfield High School
06.2021
Skills
- Critical Thinking
- Communication
- Creativity
- Organization
- Teamwork
- Problem Solving Skills
- Perseverance
- Delegating Work Assignments
- Customer Service/Hospitality Services
- Rate Changes/Cash Control
- Reservations Management
- Documentation and Reporting
- Marketing and Promotions
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Front Desk Manager
Bergenfield Fitness
02.2023 - Current
Digital Marketing Manager
Bergenfield Fitness
02.2023 - Current
Cashier/ Associate
Abercrombie and Fitch
03.2021 - 11.2021
Receptionist
Spinal Rehabilitation
10.2020 - 04.2021
Currently A Sophomore - International Business
Montclair State University
Graduate of 2021, AP Psychology, AP Macroeconomics, Forensics, Public Speaking, Digital Photography, Native Honors Speakers -
Bergenfield High School