Valerie Burke

Dynamic Front Desk Manager at Safety Harbor Spa & Resort with a proven track record in enhancing guest experiences and maximizing revenue through effective upselling. Skilled in customer service and staff training, I excel in operational efficiency and financial management, ensuring compliance with accounting procedures while fostering a collaborative team environment.

• Medical Office Team Lead, 07/19, Present, Access Healthcare Physicians LLC, New Port Richey, FL, Ensure the proper coding of outpatient visits and enter them into EncoderPro; interfaced with CareTracker using ICD10-CM diagnosis and CPT codes., Establish and maintain effective working relationships with staff, patients and referring physician offices., Answer multi-line phone system while facilitating patient and physician requests including scheduling, prescription refill requests, medical record requests, test results, creating patient charts and preparing documents to be scanned., Optimized no-show patients by creating spreadsheets and bi-weekly meetings with office manager and physician to strategize on improving patient compliance to minimize loss., Recently promoted to Team Lead to oversee daily office activities for three locations to ensure smooth operations, guiding qualified staff and performing related administrative duties.
• Medical Receptionist, 10/11, 02/14, Vero Radiology Associates, Vero Beach, FL, Efficiently and accurately checked in patients, including collecting payments, scanning in all required documents that have been completed by patient or referring physician’s office., Answered multi-line phone system and expedited all incoming calls to appropriate personnel in addition to scheduling and confirming patient appointments., Burned CD’s and prepared medical records for patients or referring physicians., Printed transaction reports and verified all payments, logged cash and credit card balances in daily logbook in preparation for billing office collection., Performed administrative duties such as faxing, medical record filing, mass mailings and pulling patient charts.