Keagan D. Glass
Tampa,Fl
Summary
I am looking to continue my career as a professional where I can grow and showcase my ability to manage, problem solve, and execute in a fast paced collaborative environment. Seasoned Spa Supervisor bringing valuable experience in day-to-day spa operations, customer service management, and team leadership. Known for fostering tranquil and comfortable environments to enhance client experiences while boosting staff morale. Demonstrated strengths include strategic planning, operational efficiency improvements, and conflict resolution. Instrumental in driving revenue growth through innovative spa services and effective marketing strategies.
Overview
11
11
years of professional experience
Work History
SPA Supervisor
SAFETY HARBOR RESORT AND SPA
Tampa, USA
09.2016 - Current
- Day to day Operations
- Guest Services
- Scheduling
- Oversee and ensure spa safety and health regulations.
- Inventory for the Spa, as well as the retail store control.
- Trained and supervised spa staff, aligning team efforts with business demands and policies, ensuring high standards of service.
- Awarded employee of the month.
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Conducted monthly meetings with staff to discuss operational strategies and updates.
- Recruited qualified individuals for open positions within the spa team.
- Retail forecasting: Analyzed sales trends to forecast inventory needs, and implemented.
- Supply Chain Coordination: Collaborated with vendors and suppliers to track shipments.
- Familiar with management's expectations and workflow.
- Invoice processing: Reviewed, verified, and processed invoices for timely payment, while ensuring accuracy and compliance with the company policies.
- Vendor Coordination: Communicated with vendors to confirm order details, resolve discrepancies, and maintain strong business relationships.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Collaborated with estheticians in training and in meetings to boost sales.
Project Manager
WRLD ENT.
Tampa, USA
03.2014 - 08.2016
- Plan and execute regional tours for entertainment company
- Artist Relations
- Venue Coordination
- Marketing and Public relations control
- Company Analytics
- Company Task oversight
- Booking
Education
High School - Honors Graduate
Alonso High School
01.2009
Skills
- Sales and software proficiency
- Product knowledge
- Active listening
- Verbal communication
- Task delegation
References
Available upon request.
Languages
Afrikaans
Professional
Timeline
SPA Supervisor
SAFETY HARBOR RESORT AND SPA
09.2016 - Current
Project Manager
WRLD ENT.
03.2014 - 08.2016
High School - Honors Graduate
Alonso High School
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