Emily Velasquez
Middleburg,FL
Summary
Dynamic patient administration specialist with a focus on teamwork and quality service. Skilled in managing patient care processes, ensuring a welcoming environment, and maintaining accurate records for optimal workflow.
Overview
5
5
years of professional experience
Work History
Patient Administation
Navy Hospital
Camp Lejeune
07.2021 - 08.2024
- provided friendly atmosphere and quality patient services
- provided admission, discharging and state birth certifications of the hospital
- ensured patients and staff were well informed and provided the Patient bill of rights, charge information sheets and assistance in process of advance directives.
- Communicated with hospital staff and patients to ensure correct and valid health insurance
Front Desk Receptionist
Naval Hospital
Beaufort, SC
02.2019 - 06.2021
- Managed patient check-in and appointment scheduling, ensuring efficient workflow in busy reception area.
- Coordinated communication between patients and medical staff, enhancing overall service delivery.
- Maintained accurate patient records using electronic health record systems to ensure data integrity.
- Trained new front desk staff on operational procedures and hospital policies to promote consistency in service.
Medical Assistant
Naval Hospital
Beaufort, SC
02.2019 - 06.2021
- Assisted healthcare providers with patient examinations and procedures, ensuring efficient workflow.
- Managed patient records using electronic health record systems, maintaining accuracy and confidentiality.
- Coordinated patient appointments and follow-ups to optimize scheduling efficiency and enhance care continuity.
- Trained new staff in clinical procedures and office protocols, fostering a collaborative work environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Education
Associate of Applied Science - Health Sciences
American Public University
111 West Congress Street, Charles Town, WV 2541406-2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Organization and time management
Languages
Spanish
Native or Bilingual
Timeline
Patient Administation
Navy Hospital
07.2021 - 08.2024
Front Desk Receptionist
Naval Hospital
02.2019 - 06.2021
Medical Assistant
Naval Hospital
02.2019 - 06.2021
Associate of Applied Science - Health Sciences
American Public University