Emily Velazquez
Summary
Experienced professional with a background in customer service and operational efficiency, adept at assisting clients in selecting appropriate products and ensuring satisfaction through knowledgeable support. Demonstrated ability to process orders and insurance claims efficiently, contributing to streamlined operations and compliance with industry regulations. Proven track record in coordinating communication between departments to enhance responsiveness and improve service delivery. Developed comprehensive knowledge of health plan policies, facilitating seamless access to services for clients while participating in process improvement initiatives.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Customer Sales Representative
Safelite Auto Glass
04.2025 - Current
- Assisted customers in selecting auto glass products, ensuring satisfaction through attentive service and product knowledge.
- Processed customer orders efficiently, contributing to streamlined operations and positive customer experiences.
- Educated customers on installation processes and care, boosting confidence and enhancing product understanding.
- Collaborated with team members to maintain an organized workspace, improving workflow and service delivery.
- Processed insurance claims efficiently, ensuring timely resolution and maintaining compliance with industry regulations.
- Scheduled appointments and managed calendars to optimize technician availability, enhancing operational efficiency and customer service.
Health Plan Specialist
Medica
07.2024 - 12.2024
- Developed comprehensive knowledge of health plan policies to ensure compliance with industry regulations and improve member services.
- Assisted in the management of member enrollment processes, enhancing the accuracy and efficiency of data entry.
- Coordinated communication between departments to streamline operations and improve the responsiveness of member inquiries.
- Monitored changes in regulations affecting Medicare services provided.
- Conducted thorough reviews of patient eligibility and benefits, facilitating seamless access to Medicare services for clients.
- Participated in team meetings to discuss process improvements, contributing ideas that enhanced operational workflows and service delivery.
Customer Service Representative
Amazom
05.2021 - 10.2023
- Resolved customer inquiries and issues efficiently, resulting in improved customer satisfaction and loyalty.
- Collaborated with team members to streamline service processes, enhancing overall efficiency and response times.
- Utilized CRM tools to track customer interactions, ensuring accurate records and timely follow-ups on queries.
Dental Assistant
Matrice Dental
Houston
05.2018 - 10.2019
- Assisted dentists during procedures by preparing instruments and ensuring a sterile environment, enhancing overall patient safety.
- Managed patient scheduling and follow-up communications, improving office efficiency and patient flow for appointments.
- Educated patients on post-operative care and oral hygiene practices, contributing to better health outcomes and patient satisfaction.
- Assisted in the implementation of electronic health records, streamlining patient information retrieval and enhancing data accuracy.
- Documented patient records with procedures performed and added notes taken to charts.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Education
NorthBrook High School
Houston, TexasSkills
- Client Communication
- Insurance Claims Processing
- Appointment Scheduling
- Data Entry
- Operational Efficiency
- Business Process Improvement
- Organizational Development
- Competitive Intelligence
- Complex Problem Solving
- Microsoft Programs
- Health And Safety Compliance
- Data Gathering
- Specific Software( MS Office, SalesForce, Etc)
Timeline
Customer Sales Representative
Safelite Auto Glass
04.2025 - Current
Health Plan Specialist
Medica
07.2024 - 12.2024
Customer Service Representative
Amazom
05.2021 - 10.2023
Dental Assistant
Matrice Dental
05.2018 - 10.2019
NorthBrook High School